Phoenix Pay System

Phoenix has caused hundreds of thousands of pay errors, leaving tens of thousands of Canadian public servants underpaid, overpaid, or not paid at all.

Public servants – like all Canadians – deserve to be paid accurately and on time. That’s why replacing Phoenix with a system that works can’t happen soon enough.

We’re proud that we pushed the government to see that Phoenix must be replaced. We’ve insisted that unions like ours must be consulted on the work to find the replacement. The work to replace Phoenix is now underway, but public service employees continue to deal with serious personal consequences. 

PIPSC is fighting for you.



8 May 2019
This tentative agreement was two years in the making. Today, the undersigned unions are pleased to announce they have signed on to this deal.
7 May 2019
Compensation has been awarded to all members paid by Phoenix for the frustration caused by the failed pay system. 1. You will get 5 days of leave. If you are a current member who has been working for the public service since 2016, you will get 5 days of leave.
4 May 2019
“Public service professionals have been waiting for fair compensation for what Phoenix has done to them,” said PIPSC president Debi Daviau.
17 April 2019
Please take the time to offer your important feedback or concerns before the April 30th deadline. Your feedback is essential to the work to replace Phoenix.
29 March 2019
With the 2018 tax season upon us, it is critical for PIPSC members to have accurate information as they prepare to file their tax returns. Unfortunately, Phoenix has caused innumerable pay errors for tens of thousands of our members.
18 March 2019
“President Debi Daviau held a press conference Monday on Parliament Hill to provide an update on the third anniversary of the failed Phoenix pay system. Daviau called for the proper funding allocation in the federal budget 2019 to ensure a smooth implementation of the overhauled pay system.” reported Global News.
7 March 2019
The results of the 2018 Public Service Employee Survey (PSES) are in and, as with last year’s results, offer food for thought on the government’s progress (or lack of it) in some key areas of concern to PIPSC members.
28 February 2019
The news this week that it will take a further three to five years to clean up the Phoenix backlog, and 10 or more years to stabilize the system, makes it obvious that on the third anniversary of the launch of the Phoenix pay system we should be laser-focused on implementing its replacement as soon as possible.
27 February 2019
The Phoenix pay system failure has left public servants under paid, over paid or not paid at all. The procurement process for a new pay system is underway, but PIPSC members continue to deal with serious personal consequences.
25 February 2019
OTTAWA, February 25, 2019 – The Professional Institute of the Public Service of Canada (PIPSC) is marking the third anniversary of the Phoenix pay system failure with a National Week of Action. This week, members and union officials are organizing events across the country.
23 February 2019
President Debi Daviau will hold a press conference Monday on Parliament Hill to mark the third anniversary of the Phoenix pay system.
21 February 2019
On Tuesday February 5th PIPSC members were on Parliament Hill to discuss the importance of the critical public services we deliver to Canadians. A delegation of close to 30 members, representing a range of Groups and Regions, met with over 30 Parliamentarians. It was a unique opportunity to bring key priorities directly to the decision makers.
20 February 2019
PIPSC recently submitted comments to Finance Canada’s public consultation into draft legislative proposals related to salary overpayments.
25 January 2019
It's been more than one year since PIPSC officially called the government to Nix Phoenix. Things on that front are finally moving in the right direction to engage with the most important “Users”, the federal employees.
16 January 2019
The federal government has just announced that it is proposing new measures to help correct the wide-ranging issue of employees having to repay the gross instead of the net amount of a salary overpayment caused by system, administrative or clerical errors. This is particularly significant for PIPSC members: tens of thousands of you have experienced this problem first-hand thanks to the calamitous Phoenix system.
2 December 2018
Our Phoenix help team is available here to support you.  To best serve you, please fill out the below form.  Requests from members with zero pay or experiencing significant financial hardship are given priority. 
30 November 2018
Earlier this year, in its 2018 Budget, the federal government announced its intention to replace the catastrophic Phoenix pay system with a new, functional alternative.
5 October 2018
On September 19th the federal government officially began the process to replace Phoenix. Scott Brison, Treasury Board president, announced a procurement process to plan, design and purchase a new system suggesting a Spring 2019 implementation.
3 September 2018
Today we join with workers and unions across the world in celebration of the accomplishments and resistance of workers! In that light, and as the ongoing struggle with Phoenix persists, PIPSC is demanding action from the Federal Government.
30 August 2018
OTTAWA, August 30, 2018 – What’s a “reasonable time to wait for a replacement to the Phoenix pay system to be implemented”?
4 July 2018
PIPSC President Debi Daviau hosted a webinar titled Phoenix Next Steps, aimed at promoting solutions and possible alternatives to the current pay fiasco. She outlined the recently announced collaboration between the Government of Canada and PIPSC to deliver a new sustainable system. Here are the highlights.
15 June 2018
Debi Daviau, President of the Professional Institute of the Public Service of Canada (PIPSC) and Treasury Board President Scott Brison, have announced today that they will collaborate using evidence to secure a new, transparent, accurate and integrated, end-to-end HR to pay system.
15 June 2018
As the joint communiqué released today between Treasury Board President Scott Brison and myself shows, there is new progress to report on our efforts to replace the dysfunctional Phoenix pay system.
8 June 2018
On behalf of The Professional Institute, I applaud your accomplishments. Thank you for your professionalism, dedication, and continuing to do your job, on behalf of Canadians, even when knowing you may not be paid correctly, if at all.
30 May 2018
There should be nothing “incomprehensible” about the failure of the Phoenix pay system.
28 May 2018
The Spring Reports of the Auditor General of Canada will be tabled in the House of Commons on Tuesday, 29 May 2018. The Spring Reports include the AG second and much-awaited report on Phoenix Pay System.
11 May 2018
Earlier this year, we invited members to share their stories about how they’ve been impacted by the Phoenix pay system.
10 May 2018
In response to the growing requests for help from PIPSC members, the union is assigning additional resources to deal with Phoenix-related issues.
19 April 2018
On April 17, 2018, PIPSC President, Debi Daviau and Chief Operating Officer & Executive Secretary, Eddie Gillis outlined the plan to Nix Phoenix.
17 April 2018
Ottawa, April 17, 2018 – In a live town hall exchange today with members of the second-largest union of federal employees, PIPSC President Debi Daviau urged members to demand the government’s ministerial working group on Phoenix engage federal IT workers “at every stage” in build
6 April 2018
Last week I had the opportunity to meet with the National Capital Region Liberal Caucus. I was grateful for the warm reception I received and know that many of the Members of Parliament rearranged their schedules to be able to attend. I used this opportunity to raise PIPSC’s continued concerns with the disastrous Phoenix pay system.
3 April 2018
OTTAWA, April 3, 2018 – CRA has confirmed that a solution to the ongoing Phoenix issues is available.  CRA has completed analysis on their corporate administration system (CAS) and it has the capacity to pay all CRA employees. 
28 March 2018
Earlier this year, PIPSC asked 27,878 membersNote [1]  to tell us if the Phoenix pay system has successfully paid out their retro pay.
20 March 2018
PIPSC and other public sector unions are moving forward on negotiations with the government for compensation or damages and interest on money owed for the undue stress and hardships suffered by their members and caused by the Phoenix pay system.
14 March 2018
Following tremendous pressure on the part of public service bargaining agents, the government has finally introduced some much-needed flexibility in the recovery of overpayments caused by Phoenix.
9 March 2018
Fellow members of the AV,CS,NR, RE, SH and SP Groups: Your respective collective agreements stipulate that vacation and compensatory leave earned during the previous fiscal year and outstanding on a certain date (most commonly March 31st) is to be automatically cashed-out.