Phoenix Pay System

Phoenix has caused hundreds of thousands of pay errors, leaving tens of thousands of Canadian public servants underpaid, overpaid, or not paid at all.

Public servants – like all Canadians – deserve to be paid accurately and on time. That’s why replacing Phoenix with a system that works can’t happen soon enough.

We’re proud that we pushed the government to see that Phoenix must be replaced. We’ve insisted that unions like ours must be consulted on the work to find the replacement. The work to replace Phoenix is now underway, but public service employees continue to deal with serious personal consequences. 

PIPSC is fighting for you.

Phoenix — A PIPSC Timeline: Learn how PIPSC has fought for you since Phoenix's implementation.


3 September 2018
Today we join with workers and unions across the world in celebration of the accomplishments and resistance of workers! In that light, and as the ongoing struggle with Phoenix persists, PIPSC is demanding action from the Federal Government.
30 August 2018
OTTAWA, August 30, 2018 – What’s a “reasonable time to wait for a replacement to the Phoenix pay system to be implemented”?
4 July 2018
PIPSC President Debi Daviau hosted a webinar titled Phoenix Next Steps, aimed at promoting solutions and possible alternatives to the current pay fiasco. She outlined the recently announced collaboration between the Government of Canada and PIPSC to deliver a new sustainable system. Here are the highlights.
15 June 2018
Debi Daviau, President of the Professional Institute of the Public Service of Canada (PIPSC) and Treasury Board President Scott Brison, have announced today that they will collaborate using evidence to secure a new, transparent, accurate and integrated, end-to-end HR to pay system.
15 June 2018
As the joint communiqué released today between Treasury Board President Scott Brison and myself shows, there is new progress to report on our efforts to replace the dysfunctional Phoenix pay system.
8 June 2018
On behalf of The Professional Institute, I applaud your accomplishments. Thank you for your professionalism, dedication, and continuing to do your job, on behalf of Canadians, even when knowing you may not be paid correctly, if at all.
30 May 2018
There should be nothing “incomprehensible” about the failure of the Phoenix pay system.
28 May 2018
The Spring Reports of the Auditor General of Canada will be tabled in the House of Commons on Tuesday, 29 May 2018. The Spring Reports include the AG second and much-awaited report on Phoenix Pay System.
11 May 2018
Earlier this year, we invited members to share their stories about how they’ve been impacted by the Phoenix pay system.
10 May 2018
In response to the growing requests for help from PIPSC members, the union is assigning additional resources to deal with Phoenix-related issues.
19 April 2018
On April 17, 2018, PIPSC President, Debi Daviau and Chief Operating Officer & Executive Secretary, Eddie Gillis outlined the plan to Nix Phoenix.
17 April 2018
Ottawa, April 17, 2018 – In a live town hall exchange today with members of the second-largest union of federal employees, PIPSC President Debi Daviau urged members to demand the government’s ministerial working group on Phoenix
6 April 2018
Last week I had the opportunity to meet with the National Capital Region Liberal Caucus. I was grateful for the warm reception I received and know that many of the Members of Parliament rearranged their schedules to be able to attend. I used this opportunity to raise PIPSC’s continued concerns with the disastrous Phoenix pay system.
3 April 2018
OTTAWA, April 3, 2018 – CRA has confirmed that a solution to the ongoing Phoenix issues is available.  CRA has completed analysis on their corporate administration system (CAS) and it has the capacity to pay all CRA employees. 
28 March 2018
Earlier this year, PIPSC asked 27,878 membersNote [1]  to tell us if the Phoenix pay system has successfully paid out their retro pay.
20 March 2018
PIPSC and other public sector unions are moving forward on negotiations with the government for compensation or damages and interest on money owed for the undue stress and hardships suffered by their members and caused by the Phoenix pay system.
14 March 2018
Following tremendous pressure on the part of public service bargaining agents, the government has finally introduced some much-needed flexibility in the recovery of overpayments caused by Phoenix.
9 March 2018
Fellow members of the AV,CS,NR, RE, SH and SP Groups: Your respective collective agreements stipulate that vacation and compensatory leave earned during the previous fiscal year and outstanding on a certain date (most commonly March 31st) is to be automatically cashed-out.
28 February 2018
I am pleased to report that yesterday’s federal Budget committed $16M towards the building of an alternative pay system to replace the disastrous Phoenix.
27 February 2018
With “tax season” fast approaching, the government has recently updated the information available online regarding three types of financial claims linked to the Phoenix pay system: requesting an advance for government benefits; reimbursement for tax advice; and claims for out-of-pocket expenses.
20 February 2018
Last week I was invited to meet with the Cabinet level working group on the Phoenix pay system to discuss potential solutions. I last met with the Cabinet committee in June 2017 and since then we have sadly seen little to no progress – in fact the problems continue to mount.
16 February 2018
While work to replace Phoenix with the NextGen HR-to-Pay system is underway, you may still be dealing with pay errors. Take steps now to ensure your case is addressed:
12 February 2018
On February 7, 2018, PIPSC Vice-President Stéphane Aubry and Special Advisor to the President Emily Watkins testified before the Standing Senate Committee on National Finance about the Phoenix pay system’s impact on Institute members.
1 February 2018
I recently wrote to Treasury Board President Scott Brison to express my frustration at being informed that the government is very likely not going to be able to process overpayment claims reported by the January 19, 2018 deadline.
26 January 2018
As we approach the two-year anniversary of the introduction of the Phoenix pay system, PIPSC members are still facing mounting pay problems – and they’ve had enough. The time has come for the government to compensate employees for the hardship this system has put our members through.
12 January 2018
It has come to our attention that many of you who are trying to report overpayments by the January 19, 2018 deadline cannot get through to Contact Centre staff because of busy signals or being put on hold for extended periods.
3 January 2018
With the 2017 tax season almost here, overpayment situations caused by the Phoenix system can become particularly stressful for government employees. Pressed by public service bargaining agents, the government has taken a number of steps to ensure public servants are not out-of-pocket as a result of an overpayment.
28 November 2017
PIPSC is applauding a decision by the federal government to put the transfer of RCMP civilian employees to the Phoenix pay system “indefinitely” on hold.
24 November 2017
Earlier this month, PSPC Minister Carla Qualtrough asked me if I would be willing to negotiate simplifying some of the pay rules bargained over decades that, some claim, contribute to the dysfunction of the federal pay system.
21 November 2017
Today’s report by Auditor General Michael Ferguson on the problems with the troubled Phoenix pay system provides further evidence to support our argument that Phoenix is beyond fixing and sh
16 November 2017
"CTV Power Play with Don Martin - Time to throw out Phoenix? Interview with Debi Daviau on November 14, 2017"
14 November 2017
The Phoenix pay system needs to be replaced with a new system that works built by the government's own IT professionals, says the Professional Institute of the Public Service of Canada (PIPSC), which represents over 50,000 federal government employees.
10 November 2017
Attention News/Assignment Editors: Media Advisory For immediate release PIPSC President Debi Daviau to Issue Statement on Phoenix, the Federal Government’s Troubled Pay System
3 November 2017
We have received several inquiries about the impact of the Phoenix pay system on retroactive pay for members who signed new collective agreements this year.
27 October 2017
The Senate of Canada is investigating abandoning the Phoenix pay system and moving to its own payroll system.
18 October 2017
PRESS RELEASE For Immediate Release Public Service Employees Rally in Vancouver to Fix Phoenix