Phoenix Pay System

Phoenix has caused hundreds of thousands of pay errors, leaving tens of thousands of Canadian public servants underpaid, overpaid, or not paid at all.

Public servants – like all Canadians – deserve to be paid accurately and on time. That’s why replacing Phoenix with a system that works can’t happen soon enough.

We’re proud that we pushed the government to see that Phoenix must be replaced. We’ve insisted that unions like ours must be consulted on the work to find the replacement. The work to replace Phoenix is now underway, but public service employees continue to deal with serious personal consequences. 

PIPSC is fighting for you.



22 April 2024
PSAC's recent agreement with CRA is not automatically applicable to PIPSC and the agreement cannot be replicated for our members.
27 February 2024
PIPSC, PSAC and CAPE are calling on the government to negotiate ongoing damages for workers who continue to be impacted by the Phoenix pay system disaster. 
11 September 2023
In the fall of 2021, the recovery process for Phoenix overpayments was launched for employees who the Public Service Pay Centre believed were overpaid by the Phoenix pay system in 2016 and onwards.
27 July 2022
PIPSC has filed policy grievances due to the employer’s approach to recovering overpayments and the many issues our members have been facing. The policy grievances challenge the coercive manner in which the recovery of overpayments is being done.
29 March 2022
If your compensatory or vacation leave bank exceeds your group’s carry-over limit, your employer will reduce the leave bank by 20% each year.
20 December 2021
If you have accumulated more than 35 days of vacation leave, or any compensatory leave, it will be cashed out over 5 years starting in April 2022.
11 August 2021
The government has announced the expansion of NextGen pay and HR system testing to two federal organizations with complex scheduling and pay needs, the Department of Fisheries and Oceans and the Canadian Coast Guard.
8 March 2021
We concluded negotiations that add a top-up payment of up to $1000 to your Phoenix compensation, and more if your annual salary is under $78,264.
12 February 2021
On January 26, 2021, senior Shared Services Canada and Treasury Board executives updated the PIPSC Board of Directors and Advisory Council on NextGen’s progress.
14 January 2021
The claims process for severe financial cost or loss caused by Phoenix is now available. It is important that you look carefully at your situation and make a claim if you are eligible. Together, we have worked hard to ensure you are repaid every cent you are owed.
16 December 2020
The last phase of Phoenix compensation is available for PIPSC members who faced severe personal or financial impacts due to Phoenix’s failures.
9 December 2020
The next automatic cash-out date of excess hours will be, in most cases, on March 31, 2022, or on the date stipulated in your collective agreement for that year.
23 November 2020
We’re pleased that the Government of Canada is providing clear and detailed information to understand your pay stub.
20 October 2020
In April 2020, the pay centre suspended the recovery of overpayments and missed pension contributions made by the failed Phoenix pay system as a temporary measure due to COVID-19. Recoveries will restart in October 2020.
16 October 2020
The long-awaited successor to the failed Phoenix pay system will enter a pilot project at Canadian Heritage.
19 June 2020
If you are entitled to Phoenix compensation days, the compensation day for 2019-20 should now be in your vacation bank.
22 April 2020
If you have experienced a Phoenix-related overpayment after March 22, 2020, the repayment of this amount has been temporarily suspended.
6 March 2020
The government has announced the selection of SAP to work on the Next Generation Human Resources and Pay Solution pilot.
3 March 2020
Thousands of PIPSC members took action, and our demands were heard loud and clear. It was announced that RCMP civilian members’ concerns about moving to the failed Phoenix pay system have been heard.
27 February 2020
PIPSC is asking its 60,000 members to send an email to the Treasury Board President, Jean-Yves Duclos, the RCMP Commissioner, Brenda Lucki and the Public Services and Procurement Minister, Anita Anand, demanding that the transfer of the new PIPSC members to Phoenix be stopped.
24 February 2020
We have made clear to RCMP Commissioner Brenda Lucki that we oppose any efforts to move RCMP civilian members to the failed Phoenix pay system. Join PIPSC members across the country and email Minister Duclos, Minister Anand, and the RCMP Commissioner demanding that the transfer of our new members to Phoenix be stopped.
20 February 2020
The personal information of over 69,000 public servants with Phoenix pay issues was breached this month. This is unacceptable.
29 November 2019
If you are a former PIPSC member who was paid at least one day by the Phoenix system, you may now make an online claim for compensation. We strongly encourage you to claim your compensation.
18 November 2019
Until 2017, members of the Public Service Pension Plan were provided with an annual pension statement.  As a result of the failed Phoenix pay system, the Pension Centre has been unable to issue these statements.
13 November 2019
Weathering this Phoenix storm has not been easy, we know. We’re all in this together and we are working hard to make sure a range of resources are available for you.
10 October 2019
With the federal election underway, the government is now in “caretaker mode” which will delay the roll-out of the next phases of the Phoenix Compensation Agreement.
11 September 2019
On September 6, 2019, the government announced the investment of $117M in the design and delivery of the Next Generation human resources and pay system (NextGen), the much-awaited successor to the disastrous Phoenix.
11 September 2019
Here are the top 4 most frequent questions on Phoenix.
30 August 2019
Each member paid by Phoenix is entitled to paid days of compensation leave. As of August 27, 2019, these paid compensation days should be available in the leave banks of current employees.
2 August 2019
What is being awarded? When will I get the money I am owed? Your questions about the Phoenix compensation agreement answered.
21 June 2019
You can now listen to the recordings of our recent union-wide telephone town hall on the Phoenix compensation agreement and our central bargaining wins.
19 June 2019
On June 6, 2019 Institute Vice-President Stéphane Aubry and PIPSC Economist Ryan Campbell appeared before the Standing Senate Committee on National Finance regarding Bill C-97, which seeks to implement provisions of the March 2019 federal budget.
13 June 2019
Treasury Board and 15 public service unions, including PIPSC, finalized this join agreement that will compensate 146,000 current and former employees who were paid by Phoenix.
13 June 2019
President Debi Daviau signed the agreement with the Treasury Board that provides compensation to all PIPSC members paid by Phoenix.
12 June 2019
Today, the Government reached another milestone in its ongoing efforts to eventually replace the Phoenix pay system. This is another encouraging step on the long road to a new, reliable pay system.
6 June 2019
Over the last month we have seen our hard work pay off. Join President Debi Daviau June 12 for a telephone town hall with updates on Phoenix damages and the central bargaining wins.