Phoenix Pay System

Phoenix has caused hundreds of thousands of pay errors, leaving tens of thousands of Canadian public servants underpaid, overpaid, or not paid at all.

Public servants – like all Canadians – deserve to be paid accurately and on time. That’s why replacing Phoenix with a system that works can’t happen soon enough.

We’re proud that we pushed the government to see that Phoenix must be replaced. We’ve insisted that unions like ours must be consulted on the work to find the replacement. The work to replace Phoenix is now underway, but public service employees continue to deal with serious personal consequences.

PIPSC is fighting for you.

I have an ongoing pay issue and don’t know what to do.

I have out-of-pocket expenses or am seeking compensation for damage done by Phoenix.

Information for former PIPSC members and retired members.

Phoenix Compensation Agreement - FAQs

Recovery process for Phoenix overpayments - FAQs

Updates

27 February 2024

Press Release — Largest federal public sector unions call for ongoing Phoenix damages on 8th anniversary

PIPSC, PSAC and CAPE are calling on the government to negotiate ongoing damages for workers who continue to be impacted by the Phoenix pay system disaster.

11 September 2023

Recovery process for Phoenix overpayments – FAQs

In the fall of 2021, the recovery process for Phoenix overpayments was launched for employees who the Public Service Pay Centre believed were overpaid by the Phoenix pay system in 2016 and onwards.

27 July 2022

Policy grievances filed over the recovery of Phoenix overpayments

PIPSC has filed policy grievances due to the employer’s approach to recovering overpayments and the many issues our members have been facing. The policy grievances challenge the coercive manner in which the recovery of overpayments is being done.

29 March 2022

FAQs on cash-out of excess vacation and compensatory leave

If your compensatory or vacation leave bank exceeds your group’s carry-over limit, your employer will reduce the leave bank by 20% each year.

20 December 2021

Changes to leave carryovers and cash-outs

If you have accumulated more than 35 days of vacation leave, or any compensatory leave, it will be cashed out over 5 years starting in April 2022.

11 August 2021

NextGen pilot expanded to new departments

The government has announced the expansion of NextGen pay and HR system testing to two federal organizations with complex scheduling and pay needs, the Department of Fisheries and Oceans and the Canadian Coast Guard.

8 March 2021

Top-up of up to $1000 to your Phoenix compensation

We concluded negotiations that add a top-up payment of up to $1000 to your Phoenix compensation, and more if your annual salary is under $78,264.

12 February 2021

Discussions ongoing with SSC on NextGen Phoenix replacement

On January 26, 2021, senior Shared Services Canada and Treasury Board executives updated the PIPSC Board of Directors and Advisory Council on NextGen’s progress.

14 January 2021

Phoenix Compensation – make a claim to get back every cent you are owed by Phoenix

The claims process for severe financial cost or loss caused by Phoenix is now available. It is important that you look carefully at your situation and make a claim if you are eligible. Together, we have worked hard to ensure you are repaid every cent you are owed.

16 December 2020

Phoenix compensation available for severe personal or financial impacts

The last phase of Phoenix compensation is available for PIPSC members who faced severe personal or financial impacts due to Phoenix’s failures.

9 December 2020

Important information about Vacation and Compensatory Leave Cash Out for the years 2021 and 2022

The next automatic cash-out date of excess hours will be, in most cases, on March 31, 2022, or on the date stipulated in your collective agreement for that year.

23 November 2020

New MyGCPayStub now accessible

We’re pleased that the Government of Canada is providing clear and detailed information to understand your pay stub.

20 October 2020

Pay centre to resume recovery of Phoenix overpayments and pension arrears

In April 2020, the pay centre suspended the recovery of overpayments and missed pension contributions made by the failed Phoenix pay system as a temporary measure due to COVID-19. Recoveries will restart in October 2020.

16 October 2020

NextGen HR and Pay moves forward with first pilot department

The long-awaited successor to the failed Phoenix pay system will enter a pilot project at Canadian Heritage.

19 June 2020

Your 2019-2020 Phoenix compensation day

If you are entitled to Phoenix compensation days, the compensation day for 2019-20 should now be in your vacation bank.

22 April 2020

New Phoenix-related overpayments will not be immediately collected

If you have experienced a Phoenix-related overpayment after March 22, 2020, the repayment of this amount has been temporarily suspended.

6 March 2020

NextGen vendor announced - Treasury Board press release

The government has announced the selection of SAP to work on the Next Generation Human Resources and Pay Solution pilot.

3 March 2020

RCMP civilian members’ concerns about Phoenix have been heard

Thousands of PIPSC members took action, and our demands were heard loud and clear. It was announced that RCMP civilian members’ concerns about moving to the failed Phoenix pay system have been heard.

27 February 2020

Keep the RCMP civilian members off Phoenix

PIPSC is asking its 60,000 members to send an email to the Treasury Board President, Jean-Yves Duclos, the RCMP Commissioner, Brenda Lucki and the Public Services and Procurement Minister, Anita Anand, demanding that the transfer of the new PIPSC members to Phoenix be stopped.

24 February 2020

Fighting to keep RCMP civilian members off Phoenix

We have made clear to RCMP Commissioner Brenda Lucki that we oppose any efforts to move RCMP civilian members to the failed Phoenix pay system. Join PIPSC members across the country and email Minister Duclos, Minister Anand, and the RCMP Commissioner demanding that the transfer of our new members to Phoenix be stopped.

20 February 2020

Insult to injury — Phoenix data breach

The personal information of over 69,000 public servants with Phoenix pay issues was breached this month. This is unacceptable.

29 November 2019

Former members can now apply for Phoenix compensation

If you are a former PIPSC member who was paid at least one day by the Phoenix system, you may now make an online claim for compensation. We strongly encourage you to claim your compensation.

18 November 2019

Working to bring back your pension statements halted by Phoenix

Until 2017, members of the Public Service Pension Plan were provided with an annual pension statement. As a result of the failed Phoenix pay system, the Pension Centre has been unable to issue these statements.

13 November 2019

Phoenix resources - they’re for you!

Weathering this Phoenix storm has not been easy, we know. We’re all in this together and we are working hard to make sure a range of resources are available for you.

10 October 2019

Phoenix compensation agreement rollout to continue after federal election

With the federal election underway, the government is now in “caretaker mode” which will delay the roll-out of the next phases of the Phoenix Compensation Agreement.

11 September 2019

An important victory for our members: the government commits $117M to the Next Generation human resources and pay system

On September 6, 2019, the government announced the investment of $117M in the design and delivery of the Next Generation human resources and pay system (NextGen), the much-awaited successor to the disastrous Phoenix.

11 September 2019

Phoenix compensation days now available for current employees

Each member paid by Phoenix is entitled to paid days of compensation leave. As of August 27, 2019, these paid compensation days should be available in the leave banks of current employees.

2 August 2019

Phoenix Compensation Agreement - FAQs

What is being awarded? When will I get the money I am owed? Your questions about the Phoenix compensation agreement answered.

21 June 2019

Recordings of Union-Wide Telephone Town Hall Now Available

You can now listen to the recordings of our recent union-wide telephone town hall on the Phoenix compensation agreement and our central bargaining wins.

19 June 2019

PIPSC Advises a Senatorial Committee on Phoenix Overpayments

On June 6, 2019 Institute Vice-President Stéphane Aubry and PIPSC Economist Ryan Campbell appeared before the Standing Senate Committee on National Finance regarding Bill C-97, which seeks to implement provisions of the March 2019 federal budget.

13 June 2019

Government of Canada and public service unions finalize agreement to compensate federal employees impacted by the Phoenix pay system

Treasury Board and 15 public service unions, including PIPSC, finalized this join agreement that will compensate 146,000 current and former employees who were paid by Phoenix.