Phoenix Compensation – make a claim to get back every cent you are owed by Phoenix

Make a claim for financial cost or losses

The claims process for severe financial cost or loss caused by Phoenix is now available.

We encourage each of you to look carefully at your situation to see if you are eligible to make a claim.

You should make a claim for this type of compensation as a result of Phoenix if you have experienced any of the following:

  • your pay, severance or pension was delayed
  • you cashed in stocks, bonds, mutual funds, interest-bearing accounts or GICs
  • you withdrew money early from your RRSP

We signed a compensation agreement with the Treasury Board in June 2019. All current members paid by Phoenix have received general compensation of additional leave days and a process for former members to claim equivalent compensation has been launched. Now, this claims process is available to provide compensation for your specific financial losses. We have worked hard to ensure you are repaid every cent you are owed. 

How to make a claim

  1. Review the details of the claim process.
  2. Gather all of your financial documents.
  3. Ensure that your expenses meet the necessary $1500 threshold. The compensation you claim must total $1500 or more.
  4. Complete the online form

Make a claim

This claims process for financial compensation as a result of Phoenix is administered directly by the Treasury Board. If you are submitting a claim for compensation, it is not necessary to file a grievance as well. If you have already filed a grievance, it is important that you also submit a claim here to receive your compensation. For further information about Phoenix compensation generally, please visit our FAQs.

If you have questions or need support filing your claim, please contact:
Treasury Board of Canada Secretariat
1-877-636-0656
questions@tbs-sct.gc.ca

Make a claim for severe hardship or leave taken

The compensation agreement that we negotiated also includes a claims process for people who experienced severe hardship or were required to take leave as a result of Phoenix. We are continuing to work closely with the Employer to ensure that these remaining elements of the compensation agreement are developed and implemented. We will reach out when it is available to you.