Phoenix Pay System

Phoenix has caused hundreds of thousands of pay errors, leaving tens of thousands of Canadian public servants underpaid, overpaid, or not paid at all.

Public servants – like all Canadians – deserve to be paid accurately and on time. That’s why replacing Phoenix with a system that works can’t happen soon enough.

We’re proud that we pushed the government to see that Phoenix must be replaced. We’ve insisted that unions like ours must be consulted on the work to find the replacement. The work to replace Phoenix is now underway, but public service employees continue to deal with serious personal consequences. 

PIPSC is fighting for you.

I have an ongoing pay issue and 
don’t know what to do.
 

I have out-of-pocket expenses or am
seeking compensation for damage
done by Phoenix.

Information for former PIPSC
members and retired members.


Take Action.
Join the campaign to replace Phoenix


Phoenix — A PIPSC Timeline: Learn how PIPSC has fought for you since Phoenix's implementation.

Latest News

11 September 2019
Here are the top 4 most frequent questions on Phoenix.
30 August 2019
Each member paid by Phoenix is entitled to paid days of compensation leave. As of August 27, 2019, these paid compensation days should be available in the leave banks of current employees.
2 August 2019
What is being awarded? When will I get the money I am owed? Your questions about the Phoenix compensation agreement answered.
12 July 2019
We are currently working with the employer to set up a clear, one-stop process for Phoenix damages claims. The process is not yet in place.
21 June 2019
You can now listen to the recordings of our recent union-wide telephone town hall on the Phoenix compensation agreement and our central bargaining wins.
19 June 2019
On June 6, 2019 Institute Vice-President Stéphane Aubry and PIPSC Economist Ryan Campbell appeared before the Standing Senate Committee on National Finance regarding Bill C-97, which seeks to implement provisions of the March 2019 federal budget.
13 June 2019
President Debi Daviau signed the agreement with the Treasury Board that provides compensation to all PIPSC members paid by Phoenix.
12 June 2019
Today, the Government reached another milestone in its ongoing efforts to eventually replace the Phoenix pay system. This is another encouraging step on the long road to a new, reliable pay system.
7 May 2019
Compensation has been awarded to all members paid by Phoenix for the frustration caused by the failed pay system. 1. You will get 5 days of leave. If you are a current member who has been working for the public service since 2016, you will get 5 days of leave.
4 May 2019
“Public service professionals have been waiting for fair compensation for what Phoenix has done to them,” said PIPSC president Debi Daviau.
29 March 2019
With the 2018 tax season upon us, it is critical for PIPSC members to have accurate information as they prepare to file their tax returns. Unfortunately, Phoenix has caused innumerable pay errors for tens of thousands of our members.
18 March 2019
“President Debi Daviau held a press conference Monday on Parliament Hill to provide an update on the third anniversary of the failed Phoenix pay system. Daviau called for the proper funding allocation in the federal budget 2019 to ensure a smooth implementation of the overhauled pay system.” reported Global News.
28 February 2019
The news this week that it will take a further three to five years to clean up the Phoenix backlog, and 10 or more years to stabilize the system, makes it obvious that on the third anniversary of the launch of the Phoenix pay system we should be laser-focused on implementing its replacement as soon as possible.
27 February 2019
The Phoenix pay system failure has left public servants under paid, over paid or not paid at all. The procurement process for a new pay system is underway, but PIPSC members continue to deal with serious personal consequences.
25 January 2019
It's been more than one year since PIPSC officially called the government to Nix Phoenix. Things on that front are finally moving in the right direction to engage with the most important “Users”, the federal employees.
5 October 2018
On September 19th the federal government officially began the process to replace Phoenix. Scott Brison, Treasury Board president, announced a procurement process to plan, design and purchase a new system suggesting a Spring 2019 implementation.
30 May 2018
There should be nothing “incomprehensible” about the failure of the Phoenix pay system.
11 May 2018
Earlier this year, we invited members to share their stories about how they’ve been impacted by the Phoenix pay system.
10 May 2018
In response to the growing requests for help from PIPSC members, the union is assigning additional resources to deal with Phoenix-related issues.
19 April 2018
On April 17, 2018, PIPSC President, Debi Daviau and Chief Operating Officer & Executive Secretary, Eddie Gillis outlined the plan to Nix Phoenix.
6 April 2018
Last week I had the opportunity to meet with the National Capital Region Liberal Caucus. I was grateful for the warm reception I received and know that many of the Members of Parliament rearranged their schedules to be able to attend. I used this opportunity to raise PIPSC’s continued concerns with the disastrous Phoenix pay system.
28 March 2018
Earlier this year, PIPSC asked 27,878 membersNote [1]  to tell us if the Phoenix pay system has successfully paid out their retro pay.
20 March 2018
PIPSC and other public sector unions are moving forward on negotiations with the government for compensation or damages and interest on money owed for the undue stress and hardships suffered by their members and caused by the Phoenix pay system.
14 March 2018
Following tremendous pressure on the part of public service bargaining agents, the government has finally introduced some much-needed flexibility in the recovery of overpayments caused by Phoenix.
28 February 2018
I am pleased to report that yesterday’s federal Budget committed $16M towards the building of an alternative pay system to replace the disastrous Phoenix.
27 February 2018
With “tax season” fast approaching, the government has recently updated the information available online regarding three types of financial claims linked to the Phoenix pay system: requesting an advance for government benefits; reimbursement for tax advice; and claims for out-of-pocket expenses.
20 February 2018
Last week I was invited to meet with the Cabinet level working group on the Phoenix pay system to discuss potential solutions. I last met with the Cabinet committee in June 2017 and since then we have sadly seen little to no progress – in fact the problems continue to mount.
16 February 2018
While work to replace Phoenix with the NextGen HR-to-Pay system is underway, you may still be dealing with pay errors. Take steps now to ensure your case is addressed:
12 February 2018
On February 7, 2018, PIPSC Vice-President Stéphane Aubry and Special Advisor to the President Emily Watkins testified before the Standing Senate Committee on National Finance about the Phoenix pay system’s impact on Institute members.
1 February 2018
I recently wrote to Treasury Board President Scott Brison to express my frustration at being informed that the government is very likely not going to be able to process overpayment claims reported by the January 19, 2018 deadline.
26 January 2018
As we approach the two-year anniversary of the introduction of the Phoenix pay system, PIPSC members are still facing mounting pay problems – and they’ve had enough. The time has come for the government to compensate employees for the hardship this system has put our members through.
12 January 2018
It has come to our attention that many of you who are trying to report overpayments by the January 19, 2018 deadline cannot get through to Contact Centre staff because of busy signals or being put on hold for extended periods.
3 January 2018
With the 2017 tax season almost here, overpayment situations caused by the Phoenix system can become particularly stressful for government employees. Pressed by public service bargaining agents, the government has taken a number of steps to ensure public servants are not out-of-pocket as a result of an overpayment.
21 November 2017
Today’s report by Auditor General Michael Ferguson on the problems with the troubled Phoenix pay system provides further evidence to support our argument that Phoenix is beyond fixing and sh
3 November 2017
We have received several inquiries about the impact of the Phoenix pay system on retroactive pay for members who signed new collective agreements this year.
27 October 2017
The Senate of Canada is investigating abandoning the Phoenix pay system and moving to its own payroll system.
11 October 2017
11 October 2017, Ottawa — Public service workers will be holding a rally in front of Prime Minister Justin Trudeau’s office on October 12 to tell the Liberal government that: Enough is enough! Fix Phoenix now and pay damages to workers!
6 October 2017
Radio-Canada and the CBC have reported this week that Phoenix was “doomed from the start.” The reason? The business case prepared in 2009 under the previous government “lacked proper risk analysis and was politically motivated.” In the words of former parliamentary budget officer Kevin Page, “You look at this business case, you can drive trucks through some of the holes under the risk analysis.”
3 October 2017
In light of the Phoenix fiasco and as part of a commitment made to bargaining agents to make it easier for their members to obtain information about their pay, Public Services and Procurement Canada (PSCPC) has just released its Pay Bulletin for September.
2 October 2017
The Institute has just filed two new policy grievances on Phoenix-related issues, accusing the Treasury Board of failing to implement the terms of the AV and SP Group collective agreements within the specified timeframe (120 and 90 days respectively).
29 September 2017
While much has been reported about the impact of the Phoenix pay system on current federal employees, comparatively little has been said about the harm done to retirees.
26 September 2017
At the request of the Union-Management Consultation Committee (UMCC), the Professional Institute, the Public Service Alliance of Canada, the Association of Justice Counsel and the Professional Association of Foreign Service Officers have formed a Sub-Committee to develop a framework for the payme
23 August 2017
Summer may be coming to an end but the problems with Phoenix continue to plague public servants. Although it would be overly optimistic to suggest a fix is imminent, we are seeing some progress.
21 July 2017
Recently, I sent an opinion piece to the Globe and Mail about our members’ ongoing problems with the Phoenix pay system and what I consider to be one of the root causes of the debacle: outsourcing.
13 July 2017
I am pleased to report that our initiative to recruit and train CSs to work on Phoenix is making good progress.  I made a strong case for building the government’s in-house capacity at my recent meeting with the Cabinet Committee of Ministers tasked with fixing the beleaguered Phoenix pay system.
29 June 2017
Last week I was invited to speak with the cabinet-level working group on Phoenix to discuss potential solutions to the Phoenix pay system. I brought to them a number of problems and possible solutions to help fix the disastrous Phoenix pay system. Public servants are still facing hardship and ongoing problems and we all desperately want to see relief and a solution soon.
6 June 2017
Next week, June 11-17, is National Public Service Week (NPSW). Since 1992 it’s been an occasion to recognize and celebrate the contributions Canada’s public service professionals make to society. The Professional Institute supports this celebration of our members’ accomplishments. In fact, we first proposed it.
2 June 2017
“Today’s update by Deputy Minister Lemay indicates that the government has again failed to plan ahead -- this time for entirely predictable increases in the numbers of employee payroll adjustments needed to implement new collective agreements,” said PIPSC Vice President Steve Hindle.
26 May 2017
The announcement this week that the federal government will temporarily hire an additional 200 staff, invest a further $142 million over three years, and introduce even more measures to expedite fixing Phoenix is welcome, if long overdue, news.
5 May 2017
After defending literally hundreds of individual member grievances related to the Phoenix pay system and lobbying the government for many months with no permanent fix in sight, PIPSC has today filed policy
28 April 2017
Representatives from several public service unions reacted cautiously yesterday to the creation of a government working group to tackle the Phoenix pay system.
27 April 2017
The announcement today that the federal government will reallocate $140 million over two years to ensure federal employees affected by the Phoenix payroll system are properly paid is a welcome, if long overdue, commitment to fix Phoenix once and for all, says the Professional Institute of the Public Service of Canada (PIPSC).
26 April 2017
Dear Members,
5 April 2017
PIPSC President Debi Daviau’s comments on today’s technical briefing regarding the Phoenix Pay system and news suggesting that performance payments may have been awarded to department executives overseeing the system
22 March 2017
The federal government announcement that it is investing $529.9 million more to crack down on tax evasion and avoidance by hiring new auditors is good news for tax fairness, but the government’s much-heralded “innovation” budget is lacking in needed, strategic investments in more science staff, says the Professional Institute of the Public Service of Canada (PIPSC).
2 March 2017
Last Friday marked the ‘sad’ first anniversary of the Phoenix pay system’s implementation. The first year of Phoenix can only be characterized as an abject failure. It has meant prolonged anxiety and pay problems for federal public service professionals across the country.
23 February 2017
On the first anniversary of Phoenix, the three largest federal public service unions are urging the government to include a $75 million Phoenix contingency fund in the upcoming federal budget.
22 February 2017
The Public Service Alliance of Canada (PSAC), the Professional Institute of the Public Service of Canada (PIPSC), and the Canadian Association of Professional Employees (CAPE) will hold a joint press conference to mark the first anniversary of Phoenix and make an announcement.
22 February 2017
Can you believe it? Friday Feb 24 marks the first anniversary of Phoenix’s implementation. A year of anxiety and problems for public service professionals and the government.
26 January 2017
Dear Members, We are pleased to share with you news that the Treasury Board is now directing all departments to issue salary advances to employees who are experiencing missing or reduced pay due to problems with the Phoenix pay system.
12 January 2017
The Professional Institute of the Public Service of Canada (PIPSC) is calling on the federal government to introduce a separate pay system to deal with the most serious Phoenix pay problems and ensure federal employees are properly paid.
11 January 2017
Professional Institute of the Public Service of Canada (PIPSC) President Debi Daviau will hold a press conference tomorrow on Parliament Hill about the Phoenix pay system’s ongoing problems and outline a key demand of the government.
22 December 2016
Dear Members, As we approach the end of the year I wanted to take the opportunity to update you about the Phoenix pay system and the steps PIPSC has taken to try and find immediate and lasting solutions to the fiasco we find ourselves in.
19 December 2016
Dear Members, Last week I had the opportunity to meet with Deputy Minister Simon Kennedy to speak with him about the Phoenix pay problems our members at Health Canada are facing.
1 December 2016
Collections Calls are not Legitimate
28 October 2016
As Monday, October 31 marks the government own deadline to finally fix the problems plaguing the Phoenix pay system’s, public service employees represented by the Public Service Alliance of Canada (PSAC), the Canadian Association of Professional Employees and the Professional Institute of the Public Service of Canada (PIPSC) will rally in downtown Ottawa to pressure officials into repairing the system once and for all.
27 October 2016
This month the Treasury Board announced the opening of a claims office to reimburse out-of-pocket expenses public servants have incurred due to problems with the Phoenix pay system.
27 October 2016
Dear National Capital Region members, Monday October 31st isn’t just Halloween, it’s the day the government promised to finally fix the Phoenix pay system’s bagful of problems.
27 October 2016
PIPSC is happy to announce that the Institute has been selected to take part in the Government of Canada’s independent review of Shared Services Canada, as a representative on Gartner Canada Co.’s panel of information technology (IT) experts.
5 October 2016
MEDIA ADVISORY :For Immediate Release OTTAWA, October 5, 2016 - Professional Institute of the Public Service of Canada (PIPSC) President Debi Daviau will be available for media interviews following today’s technical briefing on the Phoenix pay system.
16 September 2016
The Treasury Board has announced that a claims office will open this week to reimburse out-of-pocket expenses public servants have incurred due to problems with the Phoenix pay system.
15 September 2016
Dear Members,
9 September 2016
This month Canadian university, college and high school students return to classes, many of them to pursue studies towards a profession.
23 August 2016
Dear Members, The Phoenix pay system continues to pose major problems for our members in the federal government. PIPSC remains committed to looking for ways to assist individual members as well as to work with senior public servants and elected officials to find solutions.
9 August 2016
I haven’t been paid since I started.
4 August 2016
The union of public service professionals is offering help to students in the federal public service who are facing Phoenix pay problems.
2 August 2016
PIPSC is reaching out to students hard hit by the federal government’s Phoenix pay problems
28 July 2016
PIPSC President Debi Daviau will attend the emergency committee meeting on Phoenix today on Parliament Hill at 2 p.m.
28 July 2016
The Parliamentary Committee on Government Operations will hold an emergency meeting on Thursday, July 28, 2016, 2-4 p.m. to discuss the Phoenix Pay System. The Committee meeting will stream live from http://parlvu.parl.gc.ca
20 July 2016
Dear Members,
6 July 2016
The Professional Institute of the Public Service of Canada (PIPSC) is calling on the federal government to pay interest on delayed or underpaid paycheques due to problems with its Phoenix pay system.
16 June 2016
Re: Loans to Members facing financial hardship due to pay transformation system Dear Members,
10 June 2016
Dear Members,
10 June 2016
On behalf of our members, the Institute continues to express our very serious concerns with the new Phoenix pay system.
2 May 2016
Fellow Members,
19 April 2016
I share many of our members’ concerns at the planned transition of over 60 remaining federal organizations to the Phoenix system later this April. I have therefore written to Judy Foote, Minister of Public Services and Procurement urging her to postpone this transition until these issues have been resolved.

Updates

10 October 2019
With the federal election underway, the government is now in “caretaker mode” which will delay the roll-out of the next phases of the Phoenix Compensation Agreement.
11 September 2019
Here are the top 4 most frequent questions on Phoenix.
2 August 2019
What is being awarded? When will I get the money I am owed? Your questions about the Phoenix compensation agreement answered.
12 July 2019
We are currently working with the employer to set up a clear, one-stop process for Phoenix damages claims. The process is not yet in place.
21 June 2019
You can now listen to the recordings of our recent union-wide telephone town hall on the Phoenix compensation agreement and our central bargaining wins.
19 June 2019
On June 6, 2019 Institute Vice-President Stéphane Aubry and PIPSC Economist Ryan Campbell appeared before the Standing Senate Committee on National Finance regarding Bill C-97, which seeks to implement provisions of the March 2019 federal budget.
13 June 2019
Treasury Board and 15 public service unions, including PIPSC, finalized this join agreement that will compensate 146,000 current and former employees who were paid by Phoenix.
13 June 2019
President Debi Daviau signed the agreement with the Treasury Board that provides compensation to all PIPSC members paid by Phoenix.
12 June 2019
Today, the Government reached another milestone in its ongoing efforts to eventually replace the Phoenix pay system. This is another encouraging step on the long road to a new, reliable pay system.
6 June 2019
Over the last month we have seen our hard work pay off. Join President Debi Daviau June 12 for a telephone town hall with updates on Phoenix damages and the central bargaining wins.
28 May 2019
PIPSC members have successfully negotiated with the Treasury Board to secure a 7% wage increase over the next 4 years.
17 May 2019
A report released yesterday from the Parliamentary Budget Officer (PBO) confirms what we have been saying sinc
8 May 2019
This tentative agreement was two years in the making. Today, the undersigned unions are pleased to announce they have signed on to this deal.
7 May 2019
Compensation has been awarded to all members paid by Phoenix for the frustration caused by the failed pay system. 1. You will get 5 days of leave. If you are a current member who has been working for the public service since 2016, you will get 5 days of leave.
4 May 2019
“Public service professionals have been waiting for fair compensation for what Phoenix has done to them,” said PIPSC president Debi Daviau.
17 April 2019
Please take the time to offer your important feedback or concerns before the April 30th deadline. Your feedback is essential to the work to replace Phoenix.
29 March 2019
With the 2018 tax season upon us, it is critical for PIPSC members to have accurate information as they prepare to file their tax returns. Unfortunately, Phoenix has caused innumerable pay errors for tens of thousands of our members.
18 March 2019
“President Debi Daviau held a press conference Monday on Parliament Hill to provide an update on the third anniversary of the failed Phoenix pay system. Daviau called for the proper funding allocation in the federal budget 2019 to ensure a smooth implementation of the overhauled pay system.” reported Global News.
7 March 2019
The results of the 2018 Public Service Employee Survey (PSES) are in and, as with last year’s results, offer food for thought on the government’s progress (or lack of it) in some key areas of concern to PIPSC members.
28 February 2019
The news this week that it will take a further three to five years to clean up the Phoenix backlog, and 10 or more years to stabilize the system, makes it obvious that on the third anniversary of the launch of the Phoenix pay system we should be laser-focused on implementing its replacement as soon as possible.
27 February 2019
The Phoenix pay system failure has left public servants under paid, over paid or not paid at all. The procurement process for a new pay system is underway, but PIPSC members continue to deal with serious personal consequences.
25 February 2019
OTTAWA, February 25, 2019 – The Professional Institute of the Public Service of Canada (PIPSC) is marking the third anniversary of the Phoenix pay system failure with a National Week of Action. This week, members and union officials are organizing events across the country.
23 February 2019
President Debi Daviau will hold a press conference Monday on Parliament Hill to mark the third anniversary of the Phoenix pay system.
21 February 2019
On Tuesday February 5th PIPSC members were on Parliament Hill to discuss the importance of the critical public services we deliver to Canadians. A delegation of close to 30 members, representing a range of Groups and Regions, met with over 30 Parliamentarians. It was a unique opportunity to bring key priorities directly to the decision makers.
20 February 2019
PIPSC recently submitted comments to Finance Canada’s public consultation into draft legislative proposals related to salary overpayments.
25 January 2019
It's been more than one year since PIPSC officially called the government to Nix Phoenix. Things on that front are finally moving in the right direction to engage with the most important “Users”, the federal employees.
16 January 2019
The federal government has just announced that it is proposing new measures to help correct the wide-ranging issue of employees having to repay the gross instead of the net amount of a salary overpayment caused by system, administrative or clerical errors. This is particularly significant for PIPSC members: tens of thousands of you have experienced this problem first-hand thanks to the calamitous Phoenix system.
30 November 2018
Earlier this year, in its 2018 Budget, the federal government announced its intention to replace the catastrophic Phoenix pay system with a new, functional alternative.
5 October 2018
On September 19th the federal government officially began the process to replace Phoenix. Scott Brison, Treasury Board president, announced a procurement process to plan, design and purchase a new system suggesting a Spring 2019 implementation.
3 September 2018
Today we join with workers and unions across the world in celebration of the accomplishments and resistance of workers! In that light, and as the ongoing struggle with Phoenix persists, PIPSC is demanding action from the Federal Government.
30 August 2018
OTTAWA, August 30, 2018 – What’s a “reasonable time to wait for a replacement to the Phoenix pay system to be implemented”?
4 July 2018
PIPSC President Debi Daviau hosted a webinar titled Phoenix Next Steps, aimed at promoting solutions and possible alternatives to the current pay fiasco. She outlined the recently announced collaboration between the Government of Canada and PIPSC to deliver a new sustainable system. Here are the highlights.
15 June 2018
Debi Daviau, President of the Professional Institute of the Public Service of Canada (PIPSC) and Treasury Board President Scott Brison, have announced today that they will collaborate using evidence to secure a new, transparent, accurate and integrated, end-to-end HR to pay system.
15 June 2018
As the joint communiqué released today between Treasury Board President Scott Brison and myself shows, there is new progress to report on our efforts to replace the dysfunctional Phoenix pay system.
8 June 2018
On behalf of The Professional Institute, I applaud your accomplishments. Thank you for your professionalism, dedication, and continuing to do your job, on behalf of Canadians, even when knowing you may not be paid correctly, if at all.
30 May 2018
There should be nothing “incomprehensible” about the failure of the Phoenix pay system.