Phoenix Pay System

Phoenix has caused hundreds of thousands of pay errors, leaving tens of thousands of Canadian public servants underpaid, overpaid, or not paid at all.

Public servants – like all Canadians – deserve to be paid accurately and on time. That’s why replacing Phoenix with a system that works can’t happen soon enough.

We’re proud that we pushed the government to see that Phoenix must be replaced. We’ve insisted that unions like ours must be consulted on the work to find the replacement. The work to replace Phoenix is now underway, but public service employees continue to deal with serious personal consequences. 

PIPSC is fighting for you.

Phoenix — A PIPSC Timeline: Learn how PIPSC has fought for you since Phoenix's implementation.


20 October 2020
In April 2020, the pay centre suspended the recovery of overpayments and missed pension contributions made by the failed Phoenix pay system as a temporary measure due to COVID-19. Recoveries will restart in October 2020.
16 October 2020
The long-awaited successor to the failed Phoenix pay system will enter a pilot project at Canadian Heritage.
19 June 2020
If you are entitled to Phoenix compensation days, the compensation day for 2019-20 should now be in your vacation bank.
22 April 2020
If you have experienced a Phoenix-related overpayment after March 22, 2020, the repayment of this amount has been temporarily suspended.
6 March 2020
The government has announced the selection of SAP to work on the Next Generation Human Resources and Pay Solution pilot.
3 March 2020
Thousands of PIPSC members took action, and our demands were heard loud and clear. It was announced that RCMP civilian members’ concerns about moving to the failed Phoenix pay system have been heard.
27 February 2020
PIPSC is asking its 60,000 members to send an email to the Treasury Board President, Jean-Yves Duclos, the RCMP Commissioner, Brenda Lucki and the Public Services and Procurement Minister, Anita Anand, demanding that the transfer of the new PIPSC members to Phoenix be stopped.
24 February 2020
We have made clear to RCMP Commissioner Brenda Lucki that we oppose any efforts to move RCMP civilian members to the failed Phoenix pay system. Join PIPSC members across the country and email Minister Duclos, Minister Anand, and the RCMP Commissioner demanding that the transfer of our new members to Phoenix be stopped.
20 February 2020
The personal information of over 69,000 public servants with Phoenix pay issues was breached this month. This is unacceptable.
5 February 2020
The claims process for severe financial cost or loss caused by Phoenix is now available. It is important that you look carefully at your situation and make a claim if you are eligible. Together, we have worked hard to ensure you are repaid every cent you are owed.
29 November 2019
If you are a former PIPSC member who was paid at least one day by the Phoenix system, you may now make an online claim for compensation. We strongly encourage you to claim your compensation.
18 November 2019
Until 2017, members of the Public Service Pension Plan were provided with an annual pension statement.  As a result of the failed Phoenix pay system, the Pension Centre has been unable to issue these statements.
13 November 2019
Weathering this Phoenix storm has not been easy, we know. We’re all in this together and we are working hard to make sure a range of resources are available for you.
10 October 2019
With the federal election underway, the government is now in “caretaker mode” which will delay the roll-out of the next phases of the Phoenix Compensation Agreement.
11 September 2019
On September 6, 2019, the government announced the investment of $117M in the design and delivery of the Next Generation human resources and pay system (NextGen), the much-awaited successor to the disastrous Phoenix.
11 September 2019
Here are the top 4 most frequent questions on Phoenix.
30 August 2019
Each member paid by Phoenix is entitled to paid days of compensation leave. As of August 27, 2019, these paid compensation days should be available in the leave banks of current employees.
2 August 2019
What is being awarded? When will I get the money I am owed? Your questions about the Phoenix compensation agreement answered.
21 June 2019
You can now listen to the recordings of our recent union-wide telephone town hall on the Phoenix compensation agreement and our central bargaining wins.
19 June 2019
On June 6, 2019 Institute Vice-President Stéphane Aubry and PIPSC Economist Ryan Campbell appeared before the Standing Senate Committee on National Finance regarding Bill C-97, which seeks to implement provisions of the March 2019 federal budget.
13 June 2019
Treasury Board and 15 public service unions, including PIPSC, finalized this join agreement that will compensate 146,000 current and former employees who were paid by Phoenix.
13 June 2019
President Debi Daviau signed the agreement with the Treasury Board that provides compensation to all PIPSC members paid by Phoenix.
12 June 2019
Today, the Government reached another milestone in its ongoing efforts to eventually replace the Phoenix pay system. This is another encouraging step on the long road to a new, reliable pay system.
6 June 2019
Over the last month we have seen our hard work pay off. Join President Debi Daviau June 12 for a telephone town hall with updates on Phoenix damages and the central bargaining wins.
28 May 2019
PIPSC members have successfully negotiated with the Treasury Board to secure a 7% wage increase over the next 4 years.
17 May 2019
A report released yesterday from the Parliamentary Budget Officer (PBO) confirms what we have been saying sinc
8 May 2019
This tentative agreement was two years in the making. Today, the undersigned unions are pleased to announce they have signed on to this deal.
7 May 2019
Compensation has been awarded to all members paid by Phoenix for the frustration caused by the failed pay system. 1. You will get 5 days of leave. If you are a current member who has been working for the public service since 2016, you will get 5 days of leave.
4 May 2019
“Public service professionals have been waiting for fair compensation for what Phoenix has done to them,” said PIPSC president Debi Daviau.
17 April 2019
Please take the time to offer your important feedback or concerns before the April 30th deadline. Your feedback is essential to the work to replace Phoenix.
29 March 2019
With the 2018 tax season upon us, it is critical for PIPSC members to have accurate information as they prepare to file their tax returns. Unfortunately, Phoenix has caused innumerable pay errors for tens of thousands of our members.
18 March 2019
“President Debi Daviau held a press conference Monday on Parliament Hill to provide an update on the third anniversary of the failed Phoenix pay system. Daviau called for the proper funding allocation in the federal budget 2019 to ensure a smooth implementation of the overhauled pay system.” reported Global News.
7 March 2019
The results of the 2018 Public Service Employee Survey (PSES) are in and, as with last year’s results, offer food for thought on the government’s progress (or lack of it) in some key areas of concern to PIPSC members.
28 February 2019
The news this week that it will take a further three to five years to clean up the Phoenix backlog, and 10 or more years to stabilize the system, makes it obvious that on the third anniversary of the launch of the Phoenix pay system we should be laser-focused on implementing its replacement as soon as possible.
27 February 2019
The Phoenix pay system failure has left public servants under paid, over paid or not paid at all. The procurement process for a new pay system is underway, but PIPSC members continue to deal with serious personal consequences.
25 February 2019
OTTAWA, February 25, 2019 – The Professional Institute of the Public Service of Canada (PIPSC) is marking the third anniversary of the Phoenix pay system failure with a National Week of Action. This week, members and union officials are organizing events across the country.