Your pay increase and retro pay

What is retro pay?

Retro pay occurs when a new collective agreement is negotiated and time has lapsed since the expiration of the old one.

Your bargaining team negotiated pay increases back to the first day of the contract and assigned specific dates to these increases. As a result, additional compensation accrues.

Retro pay starts accumulating on the first day of the new contract and stops when your salary has been adjusted to reflect the new rates of pay in the new contracts.

Retro Pay Period

Treasury Board Groups

Start of retro pay period

(Day 1 of Contract)

End of retro pay period*

(Effective date salaries were adjusted)

CS (Computer Systems) Group  22-DEC-18 TBD

Audit, Commerce & Purchasing (AV)

22-JUN-18

03-OCT-19

(AU, CO, PG)

 

 

eNgineering, aRchitecture and Land Survey (NR) Group

01-OCT-18

03-OCT-19

(AR, EN-ENG, EN-SUR)

 

 

RE (Research) Group

01-OCT-18

03-OCT-19

(HR, MA, SE, DS)

 

 

Health Services (SH) Group

01-OCT-18

26-DEC-19

(DE, MD, ND, NU, OP, PH, PS, SW, VM)

 

 

Applied Science and Patent Examination Group (SP)

01-OCT-18

03-OCT-19

(AC, AG, BI, CH, FO, MT, PC, SG-SRE, SG-PAT)

 

 

 

 

 

*This date applies to almost all members in each group. If your salary was adjusted at a later date, that date becomes the end of the retro pay period. Please note, because of the way payroll is administered, the salary change takes effect well before it shows up on your pay stub

 

 

 

Separate Agencies

Start of retro pay period

(Day 1 of contract)

End of retro pay period*

 

(Effective date salaries were adjusted)

 

 

 

 

Canada Revenue Agency - Audit, Financial and Scientific (AFS)

22-DEC-18

28-NOV-19

Canadian Nuclear Safety Commission - Nuclear Regulatory (NUREG)

01-APR-18

19-SEP-19

National Energy Board (NEB)

01-NOV-18

17-OCT-19

National Film Board (NFB)

01-JUL-18

17-OCT-19

National Research Council - Information Services (NRC-IS)

21-JUN-18

19-SEP-19

National Research Council - Library Science (NRC-LS)

01-JUL-18

19-SEP-19

National Research Council (NRC-RO/RCO)

20-JUL-18

19-SEP-19

National Research Council - Translation (NRC-TR)

20-JUL-18

19-SEP-19

Office of the Superintendent of Financial Institutions (OSFI)

01-APR-18

03-OCT-19

 

 

 

*This date applies to almost all members in each group. If your salary was adjusted at a later date, that date becomes the end of the retro pay period. Please note, because of the way payroll is administered, The salary change takes effect well before it shows up on your pay stub

I received a pay increase, how do I check to see if I’m being paid the correct amount?

The Basic Pay on your pay stub corresponds to an annual salary in your collective agreement. To see what your Annual Salary is, multiply your Basic Pay by 26.088 (26.088 is a standardized number equal to the average number of pay periods in a year). The correct annual salary should align with the correct pay step based on your personal situation.

Full-time employee:

Annual Salary = Basic Pay x 26.088

Part-time Employee:

Annual Salary = (Basic Pay x 1956.6) ÷ (Number of hours worked)

Please note: we do not expect the implementation of the new pay rates to fix ongoing Phoenix related pay issues. If you were not receiving the proper rate of pay before implementation, it is unlikely the implementation process will correct the issue. As the implementation process progresses, we do expect everyone will receive pay increases corresponding to higher rates of pay in the new collective agreements.

When should I expect my retro pay?

The employer has 180 days from the date of signing your new collective agreement to raise your pay according to the new rates and issue your retro pay. In most cases your pay will have to be adjusted first before the employer starts calculating retro pay. 

For complex cases that require manual intervention, the employer has warned it may take longer than 180 days. If the process takes 181 days or longer, the employer is subject to additional financial penalties.

Important Dates

For employees paid by the Phoenix System, if the implementation of the new agreement is delayed beyond 180 days, you will be owed $50 on day 181. And $50 every subsequent 90 days.

Treasury Board Groups

 

Day 1 of Contract 

Date of Signing

Day 180 from Date of Signing

Day 181

From Date of Signing

CS (Computer Systems) Group 22-DEC-2018 26-FEB-21 25-AUG-21 26-AUG-21

Audit, Commerce & Purchasing (AV)

(AU, CO, PG)

22-JUN-2018

30-AUG-2019

26-FEB-2020

27-FEB-2020

eNgineering, aRchitecture and Land Survey (NR) Group

(AR, EN-ENG, EN-SUR)

1-OCT-2018 

30-AUG-2019

26-FEB-2020

27-FEB-2020

RE (Research) Group

(HR, MA, SE, DS)

1-OCT-2018 

30-AUG-2019

26-FEB-2020

27-FEB-2020

Health Services (SH) Group

(DE, MD, ND, NU, OP, PH, PS, SW, VM)

1-OCT-2018 

30-AUG-2019

26-FEB-2020

27-FEB-2020

Applied Science and Patent Examination Group (SP)

(AC, AG, BI, CH, FO, MT, PC, SG-SRE, SG-PAT)

1-OCT-2018 

30-AUG-2019

26-FEB-2020

27-FEB-2020

 

Separate Agencies

 

Day 1 of contract 

Date of Signing

Day 180 from Date of Signing

Day 181

From Date of Signing

Canada Revenue Agency - Audit, Financial and Scientific  (AFS)

22-DEC-2018

23-AUG-2019

19-FEB-2020

20-FEB-2020

Canadian Nuclear Safety Commission - Nuclear Regulatory (NUREG)

1-APR-2018

14-AUG-2019

10-FEB-2020

11-FEB-2020

National Energy Board (NEB)

1-NOV-2018

28-AUG-2019

16-FEB-2020

17-FEB-2020

National Film Board (NFB)

1-JUL-2018

28-AUG-2019

24-FEB-2020

25-FEB-2020

National Research Council - Information Services (NRC-IS)

21-JUN-2018

20-AUG-2019

16-FEB-2020

17-FEB-2020

National Research Council - Library Science (NRC-LS)

1-JUL-2018

20-AUG-2019

16-FEB-2020

17-FEB-2020

National Research Council (NRC-RO/RCO)

20-JUL-2018

20-AUG-2019

16-FEB-2020

17-FEB-2020

National Research Council - Translation (NRC-TR)

20-JUL-2018

20-AUG-2019

16-FEB-2020

17-FEB-2020

Office of the Superintendent of Financial Institutions (OSFI) 

1-APR-2018

27-AUG-2019

23-FEB-2020

24-FEB-2020

 

How much retro pay am I entitled to?

The amount owed is highly personalized to you. The total includes factors such as base pay, acting pay, overtime as well a variety of other elements of compensation.

The two most important factors are the time that has elapsed since the expiry of your old contract (the length of the retro period) as well as your base pay.

The longer the retro period, the more the retro pay. The higher your salary, the more your retro pay.

Is retro pay taxable?

Yes, retro pay and the $500 penalty payment are both taxable.

Will retro pay come all at once in one big payment?

Your payment may come all at once but there is no guarantee. Payments may be staggered for more complex cases. 

The employer has 180 days from the date of signing to provide you with the sum total of the retro amount owed before additional penalties apply.

Each retro payment received will be accompanied by a detailed breakdown in the Collective Bargaining Agreement Retro Adjustment of your online Phoenix account. These records will allow you to keep track of what’s been paid and identify what’s still owed.

Phoenix/Compensation Web Applications (CWA)
Main Menu
                   → Self Service
                        → Payroll and Compensation
                             → Retroactive Payroll
                                  → Retro Details

view detailed retro payments

Mass retroactive payments processed by Phoenix prior to the Retro Redesign Solution are still available in the pay system. To access, follow this menu path:
Main Menu → 
        Self Service→ 
            Payroll and Compensation Retroactive Payroll → 
                Archived→ 
                    View Mass Retro Payments / CBA Retro Payment 

How will I receive my retro pay and the $500 penalty from the employer?

Information about these payments will be accessible in the same place as your pay stubs. Each retro payment received will be accompanied by a detailed breakdown in the Collective Bargaining Agreement Retro Adjustments of your online Phoenix account.

Phoenix/Compensation Web Applications (CWA)
Main Menu
                   → Self Service
                        → Payroll and Compensation
                             → Retroactive Payroll
                                  → Retro Details

view detailed retro payments

Mass retroactive payments processed by Phoenix prior to the Retro Redesign Solution are still available in the pay system. To access, follow this menu path:
Main Menu → 
        Self Service→ 
            Payroll and Compensation Retroactive Payroll → 
                Archived→ 
                    View Mass Retro Payments / CBA Retro Payment 

I received my retro pay, how do I know if the amount is correct?

Each retro payment received will be accompanied by a detailed breakdown in the Collective Bargaining Agreement Retro Adjustments of your online Phoenix account. These records will include substantial information about the origin of the payment. These records will allow you to keep track of what’s been paid and identify what’s still owed.

Phoenix/Compensation Web Applications (CWA)
Main Menu
                   → Self Service
                        → Payroll and Compensation
                             → Retroactive Payroll
                                  → Retro Details

view detailed retro payments

Mass retroactive payments processed by Phoenix prior to the Retro Redesign Solution are still available in the pay system. To access, follow this menu path:
Main Menu → 
        Self Service→ 
            Payroll and Compensation Retroactive Payroll → 
                Archived→ 
                    View Mass Retro Payments / CBA Retro Payment 

I was on Maternity/Parental Leave and I received a retro payment, but the total amount received so far doesn’t add up to 93% of my new salary. Am I still owed more?

Yes. You are owed retro pay based on 93% of your new salary as determined by the effective dates in the new collective agreement. The total amount may be paid in two steps:

More information and examples available here

Penalties and late payments

Which cases are more likely to face delays because they require manual intervention?
  • those who are on an extended period of leave without pay (e.g. maternity/parental leave)
  • those who have leave with an income averaging arrangement
  • salary protected employees
  • employees on pre-retirement transition leave
  • employees paid below minimum, above maximum or in between pay steps
Why is the employer paying a $500 penalty? Do I qualify?

This payment is in recognition of certain challenges caused by the Phoenix System. If you were in the bargaining unit at any point between the first day of the new collective agreement and the date your agreement was signed then you will qualify for the $500 payment.

RCMP Civilian Employees: Most new members from the RCMP will not qualify because they were not paid using the Phoenix System.

Please note: if you worked in two or more eligible bargaining units during this qualification period you will only receive one $500 payment.

Will I qualify for the additional $50 penalties?

You will qualify for additional payment once 181 days have passed since the signing of your collective agreement and if:

  • your salary has not been adjusted to reflect the new rate of pay

OR

  • you have not received your retro pay based on a snapshot of your Historical Salary Record*

RCMP Civilian Employees: Most new members from the RCMP will not qualify because they were not paid using the Phoenix System.

*Please note: Because of the Phoenix backlog, the Historical Salary Record does not need to be 100% perfect for this condition to be met.

Phoenix

Is Phoenix responsible for calculating retro pay?

No.

A modified implementation process was agreed to for this contract that allows the employer to work around Phoenix.

The employer will use the Historical Salary Record from the HRMS system and apply percentage increases to these amounts.

The lump sum amount owed will be paid out by Phoenix but the system will not be required to perform calculations it can’t handle.

A similar approach was used in 2018 to implement the contracts for 40,000 employees at the Canada Revenue Agency. The results were extremely positive.

How will Phoenix problems impact retro pay?

We do not expect all Phoenix-related problems to be resolved within 180 days. If your pay is incorrect because of Phoenix, it may be the case that there will be outstanding retro amounts owed after 180 days.

The retro payment the employer is required to provide within 180 days will be determined by a snapshot of your Historical Salary Record on a specific day. There may be inaccuracies in the Historical Salary Record because of the Phoenix backlog. Once corrected, retro pay will be accounted for, but it may not be within 180 days.

As long as you receive retro pay based on your Historical Salary Record and you receive your pay increase within 180 days, no further financial compensation will be awarded.

There is a separate process for recuperating out-of-pocket expenses and damages related to Phoenix. If this is a new problem, please visit pipsc.ca/phoenix for information about what to do next.  

What if I was being paid incorrectly before implementation?

We do not expect implementation of the new pay rates to fix ongoing Phoenix-related problems. If you were not receiving the proper rate of pay before implementation, it is unlikely the implementation process will correct the issue. However, as the implementation process progresses, we expect everyone to receive pay increases corresponding to higher rates of pay in the new collective agreements.

Accordingly, the amount of retro pay you are owed within the 180 days is determined by the amount listed in your Historical Salary Record. If you are not being paid correctly, the Historical Salary Record will be inaccurate. When the mistake is corrected in Phoenix, any retroactive amounts owed will be accounted for, but it may not be within 180 days.

What if I received my retro payments on time but my Historical Salary Record isn’t accurate and this issue has not been resolved in Phoenix?

Unfortunately, this is a Phoenix issue, not an implementation issue. When the mistake is corrected, any retroactive amounts owed will be accounted for and paid to you. 

In most cases, this will not result in additional penalties connected to late implementation.

There is a separate process for recuperating out-of-pocket expenses and damages related to Phoenix. If this is a new problem, please visit pipsc.ca/phoenix for information about what to do next.

Your new collective agreement: implementation and retro pay

The implementation process is underway for the AV, NR, RE, SH, SP, CNRC (LS, IR, RO-RCO, TR), CRA (AFS), OSFI, CNSC (NUREG), NEB and NFB collective agreements.

Your employer has 180 days from the date of signing the new collective agreement to:

  1. raise your pay according to the new rates
  2. provide retro pay for the time elapsed since the expiry of the old contracts and
  3. pay you $400 as a penalty for extended implementation timelines

We expect a large number of members to receive their pay increases by the end of 2019. After this process is complete, your employer can start the process of calculating and distributing retro pay over the coming weeks and months.

It is okay if you have not received your wage increase yet. If the employer fails to provide retro pay within the 180 day deadline they will face additional financial penalties. Upon that failure, you will be awarded $50 on day 181 and again every 90 days to a maximum of $450. This is in addition to the $400 listed above.

Phoenix related pay issues:

We do not expect the implementation of the new pay rates to fix ongoing Phoenix related pay issues. If you were not receiving the correct rate of pay before implementation, it is unlikely the implementation process will correct the issue. As the implementation process progresses, we expect everyone will receive pay increases corresponding to higher rates of pay in the new collective agreements.

For information about what to do about ongoing Phoenix related pay issues or if you are seeking compensation for damage done by the pay system visit pipsc.ca/phoenix.

We have sought to address many common questions about the implementation of your new pay rate and retro pay.

Watch the retro pay webinar.

To find more details about your new rate of pay please visit your group page to find your pay rate table.

For more information, review the Frequently Asked Questions.

If you still require clarifications contact your steward.

On October 23, PIPSC President Debi Daviau met with RCMP Commissioner Brenda Lucki. The meeting was constructive and the RCMP Commissioner expressed concern for the well-being of our members along with a commitment to delay the transfer of RCMP civilian members onto Phoenix until the system is stable.

President Daviau made clear that we expect it to be years before Phoenix is stable and that we oppose the transfer of RCMP civilian members to Phoenix. She stated our position in the most recent meeting and in a follow-up letter:

November 6, 2019

Brenda Lucki
Commissioner Royal Canadian Mounted Police
RCMP National Headquarters
73 Leikin Drive
Ottawa ON K1A 0R2

By email: Brenda.Lucki@rcmp-grc.gc.ca

Commissioner Lucki,

I am writing as a follow-up to our October 23, 2019 meeting, during which you requested a short briefing note summarizing the Institute’s position and concerns regarding the potential transfer of our Civilian Members to the troubled Phoenix pay system. Please see below for our comments in that regard.

Ours was a constructive discussion that bodes well for our future working relationship. I believe you are genuinely concerned about the well-being of our members and that you are committed to holding off on the transfer until such time as Phoenix has achieved stability. While I respect your position, I must reiterate my view, and that of my members, the government’s own Information Technology specialists, that it may take years before we reach that stage, if at all.

I look forward to our continued dialogue on this and related issues.

Sincerely,

Debi Daviau
President
The Professional Institute of the Public Service of Canada


PIPSC Position:

After three years of fighting for tens of thousands of our members who are suffering under Phoenix, there is absolutely no justification for exposing RCMP Civilian Members to the same problems.

Our members deserve better and are counting on the Commissioner’s leadership to make the right, evidence-based decision: additional RCMP members should not be transferred to the Phoenix system under any circumstances, given its inherent instability and inability to handle its current workload.

Phoenix Facts:

(1) Performance levels continue to fall far short of standard

Despite optimism earlier this year regarding improved percentage of transactions processed within the service standard, the Pay Centre’s performance level has plateaued at 64% for the past six months. The target service standard remains at 95%.  This means that one out of every three pay transactions is not being processed in accordance with the service standard.

As well, new collective agreement transactions will place additional burdens on the struggling pay system. We are anticipating a spike in the backlog in the weeks and months ahead.

(2) RCMP measures being put in place are an acknowledgment that serious problems are anticipated

Notably, steps are being taken to modify the current pay system to facilitate post-deeming retro pay when these agreements have been negotiated and implemented, including development of a special script to facilitate pension contributions.  Onboarding of civilian members is also expected to require a complex set of processes and procedures.

Despite all of these extraordinary efforts, the RCMP is unable to remedy the ongoing instability and inadequacy of the pay system to meet recurring day-to day demands.

(3) Phoenix has already taken a heavy toll on existing RCMP public servants

The RCMP identifies a peak backlog of 32,840 RCMP cases in August 2018, reduced to 14,867 cases as of September 18, 2019. With 6,670 public servants employed within the RCMP in 2018, on average at peak there were 5 pay cases per employee. After one year of work to clear the backlog, there are still 14,867 cases outstanding - an average of 2.25 per employee.

These statistics don’t adequately convey the human consequences of pay errors on employees, and our Civilian Members are rightly concerned that Phoenix will jeopardize their financial security.

PIPSC and Treasury Board have come to an agreement on the implementation of your new Parental Leave allowance gains that were achieved during this round of negotiations.

The new parental allowance provisions are currently applicable to the AV, NR, RE, SH, SP, CNRC (LS, IR, RO-RCO, TR), CRA (AFS), OSFI, CNSC (NUREG), NEB and NFB collective agreements. Information on your group’s negotiation process is available on your group page.

On November 18, 2019, the new extended parental leave allowance and the additional shared weeks available under Employment Insurance and QPIP will be implemented.

This implementation date determines whether the 2014-18 collective agreement language or new 2018-2020 collective agreement language will apply to the employee’s parental allowance. If an employee starts parental leave on or after November 18, 2019 the new language will apply, if the leave starts before November 18, 2019 the old language will apply to the entire allowance. 

We have sought to address many common questions and parental allowance scenarios.

For more information, review the Frequently Asked Questions.

Watch our Parental Leave Webinar outlining key changes to the parental leave policy, eligibility requirements, and strategies for accessing it.

If you still require clarifications contact your steward

We are celebrating big wins!

You give your best in your workplace and to your family, each and every day. We went into these negotiations to get agreements that acknowledge and support this – and we got results.

14 groups across Canada have signed their new collective agreements:

Applied Science and Patent Examination (SP)

Audit, Financial and Scientific (AFS)

Audit, Commerce, Purchasing (AV)

Engineering, Architecture and Land Survey (NR)

Health Services (SH) 

National Energy Board (NEB) 

National Film Board (NFB) 

National Research Council – Research Officer/Research Council Officer (NRC-RO/RCO) 

National Research Council – Information Services (NRC-IS)

National Research Council – Library Science (NRC-LS) 

National Research Council – Translation (NRC-TR) 

Research (RE) 

Nuclear Regulatory (NUREG) 

Office of the Superintendent of Financial Institutions (OSFI) 
 

Each of these collective agreements will include all of the central bargaining wins.

Major Central Bargaining wins:

  • A base wage increase of 7% for all groups over the next 4 years — in addition to the wage increase negotiated at your group’s table.
  • A historic win of 10 paid days of leave for survivors and victims of domestic violence.
  • Each member with a ratified contract will receive a $400 compensation for the extended implementation of this new contract.
  • Language on harassment that for the first time in the Canadian public service enshrines the right of a worker to a workplace free of harassment and violence.
  • PIPSC collaboration with Treasury Board to replace Phoenix is secured.
  • Members returning to work from parental leave will no longer be obligated to repay top-up if they move between departments and agencies for a new role.
  • If you are owed retroactive pay and you do not receive it within 180 days compensation of $50 will be award on day 181 and again every 90 days to a maximum of $450.

Some of our fellow union members continue their fight at the bargaining table. We stand together in enthusiastic solidarity insisting on a fair deal for every PIPSC member.

We are pleased to announce the following groups have voted in favour of ratifying their new collective agreements:

Congratulations to all the bargaining teams that have worked so hard on these deals. Thank you to all the members across the country who supported their teams and helped make these deals possible.

Because of the Phoenix pay system’s inability to implement changes in a timely manner, the new collective agreements will take up to 180 days to implement. Members of the above groups will receive $400 in compensation for the delay.

Some groups, including the CS Group continue their important bargaining work. Learn where your group stands by visiting your group page.

We are pleased to announce that the RE group has ratified the collective agreement. Just as we have completed our ratification process, the Treasury Board is concurrently engaging in its ratification process. This involves approval from Cabinet.

AFS Ratification Kit information 2019

Dear AFS Member,

Your AFS Bargaining Team is pleased to announce that on May 25, 2019 we signed a tentative agreement to complete this round of collective bargaining. The Bargaining Team would like to thank all members for their support.

We believe we have reached the best negotiated deal possible in what has been a challenging round of negotiations. Please find below your ratification information kit in preparation for the ratification vote

Here are the supporting documents outlining our gains:

Your NFB Bargaining Team is pleased to announce that on July 17, 2019 they signed a tentative agreement to finish this round of collective bargaining. The Bargaining Team would like to thank all members for their support during this round of bargaining. We believe we have reached the best deal possible in what has been a challenging round of negotiations.

When you vote YES to your group’s tentative agreement, your new contract will include all central bargaining wins. These wins include significant economic gains:

Wage Increase
You deserve wages that reflect the real cost of living. PIPSC members have successfully negotiated with the Treasury Board to secure a 7% base wage increase over the next 4 years for all groups.
This is in addition to the wage increases negotiate at your group’s table.

Late Implementation Bonus
Once your contract is signed, you will receive $400 compensation for the extended implementation of this new contract. We knew that the employer would not be able to meet our implementation deadlines, so we secured a penalty payment right off the top.

Retroactive Pay Penalties
You must be compensated for the late delivery of your retro pay. If you are owed retroactive pay and you do not receive it within 180 days of your agreement’s signing, compensation of $50 will be awarded on day 181. Every 90 days after, another $50 will be awarded to a maximum of $450.

Vote YES to secure these wins.

Some groups have tentative agreements now and others continue their important work at the bargaining table.
Find information on your group-specific negotiations at pipsc.ca/groups.