Earlier this year, PIPSC asked 27,878 membersNote [1] to tell us if the Phoenix pay system has successfully paid out their retro pay.
The preliminary results of the survey reveal that more than 9% of members, as of February 2018, were still waiting to receive their retro pay which is in direct violation of the collective agreement.
Only 1 in 5 of survey respondents reported that they received the correct retro payment. There is a clear lack of trust and certainty about the amounts they have received.
Note [2]
Note [1]
37% are unsure as to whether the retro pay is correct and over a quarter (28%) believe they have been underpaid.
Over 67% of members can't be certain that their retro pay is correct.
Note [3]

It's clear, Phoenix can't be trusted to pay our members correctly and certainly can't be trusted to pay out the retro pay our members are entitled to under contract. It's time for a new system that works. It's time to rebuild the trust that has been broken by Phoenix.
Take action by today to Nix Phoenix, visit: https://action.pipsc.ca/nixphoenix to send an email to the Working Group on Phoenix.
Note 2] Have you received your retro pay?
Yes = 20.67%
No = 9.32%
Don't know/Prefer not to answer = 2.94%
Yes, but I do not know if it is correct = 37.21%
Yes, but I believe I've been underpaid = 28.45%
Yes, but I believe I've been overpaid = 1.41%