Strong words for the Standing Committee on Government Operations about the government's reliance on outsourcing good jobs

On October 24, 2022 President Jennifer Carr appeared before the House of Commons Standing Committee on Government Operations and Estimates (OGGO) to discuss the nefarious effects of outsourcing on our members, public services and Canadian taxpayers.

PIPSC is widely recognized as the leading subject matter expert on the issue of contracting out. We have prepared several reports on this critical matter that clearly illustrate how contracted-out work involving the security of the government's IT systems and the data that they house results in higher costs, lower quality services, less transparency, less accountability and the loss of institutional knowledge and skills. This work should undoubtedly be performed by public service professionals.

But Information Technology is not the only profession where the government spends vast sums on contracted services.

With retention and recruitment an ongoing issue in remote and isolated First Nation communities, the government has been using private sector employment agencies as a band-aid solution for years. Parachuting in nursing staff on a temporary basis leaves these Canadians without the consistency and quality of care they deserve. It also opens the door to outright privatization in what should be the public delivery of health care. There is no doubt that it would be far more cost effective to invest in a fully-funded, permanent public sector solution.

The fight against outsourcing is about fairness. It’s about giving Canadians reliable services. And it’s about no longer wasting time and resources on failed outsourced projects such as the disastrous Phoenix pay system.


6 October 2017
Radio-Canada and the CBC have reported this week that Phoenix was “doomed from the start.” The reason? The business case prepared in 2009 under the previous government “lacked proper risk analysis and was politically motivated.” In the words of former parliamentary budget officer Kevin Page, “You look at this business case, you can drive trucks through some of the holes under the risk analysis.”

3 October 2017
In light of the Phoenix fiasco and as part of a commitment made to bargaining agents to make it easier for their members to obtain information about their pay, Public Services and Procurement Canada (PSCPC) has just released its Pay Bulletin for September.

2 October 2017
The Institute has just filed two new policy grievances on Phoenix-related issues, accusing the Treasury Board of failing to implement the terms of the AV and SP Group collective agreements within the specified timeframe (120 and 90 days respectively).

29 September 2017
While much has been reported about the impact of the Phoenix pay system on current federal employees, comparatively little has been said about the harm done to retirees.

21 July 2017
Recently, I sent an opinion piece to the Globe and Mail about our members’ ongoing problems with the Phoenix pay system and what I consider to be one of the root causes of the debacle: outsourcing.

12 June 2017
The recent recommendations of yet another consultants’ report on Shared Services Canada (SSC) demonstrate that, when it comes to federal government outsourcing, there’s no shortage of private sector advice.

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