Scam Alert Related to Phoenix

Collections Calls are not Legitimate

We have become aware that a PIPSC member and other public servants have recently received calls from someone identifying themselves as a collection agency. The caller says they are collecting Phoenix payments on behalf of the government. These calls are not legitimate.

Government not using collection agencies

The government has confirmed they are not using collection agencies to collect payments related to Phoenix. Please read their posting on the matter.

If you receive a suspicious call from an agency claiming that you need to repay an overpayment, do not provide personal information such as your address, credit card or bank account number and do not make payment arrangements with this agency. If the fraudulent agency contacts you, please report it to your local police and to the Canadian Anti-Fraud Centre (Report an incident Section) and discuss it with your departmental security officer, who will guide and advise you on how to protect your personal information.