Phoenix: Problems with Reporting Overpayments?

Fellow members,

It has come to our attention that many of you who are trying to report overpayments by the January 19,2018 deadline cannot get through to Contact Centre staff because of busy signals or being put on hold for extended periods.

We have raised this issue with the employer and have asked for an extension of Contact Centre hours of operation to include weekends and evenings. Alternatively, Public Services and Procurement Canada is advising employees to submit a Phoenix Feedback Form to inform the Pay Centre of their situation.

We are also, along with other unions, calling on the government to require that employees only repay the net amount of their overpayments, not the gross amounts. 

Needless to say, we continue to express to the Employer the anger and frustration our many members feel at the government's response to this latest Phoenix foul-up.

We will keep you advised of developments on this important issue as soon as we obtain more information.

Better Together!

Debi Daviau,