We wish Alex Benay well and thank him for his years of public service. During his time in this role, important work did move forward, including efforts to reduce parts of the backlog of unresolved Phoenix pay transactions and advance a replacement system. His departure, however, raises questions that deserve clear and prompt answers. Two …

Ten years ago, the federal government launched the Phoenix pay system. It was presented as a modernization effort that would save money and make the government more efficient. Instead, it became one of the most damaging administrative failures in recent Canadian history. PIPSC’s new report, Phoenix: 10 Years of Failure, examines how this happened, why …

After nearly a decade of Phoenix pay system disasters, the federal government has announced its decision to move forward with Dayforce as the replacement for the troubled Phoenix pay system. On June 11, Minister Joël Lightbound confirmed that the government is entering the “final build and testing phase” of the Dayforce HR and pay solution. …

The PSAC recently announced their agreement with CRA about the taxability of the general compensation for damages received, per their Phoenix Damages Agreement signed in 2020. The portion of PSAC damages (up to $1500) that have been announced to be tax-free represents general compensation.  The other portion (up to $1000) for the late implementation of …

In the fall of 2021, the recovery process for Phoenix overpayments was launched for employees who the Public Service Pay Centre believed were overpaid by the Phoenix pay system in 2016 and onwards. Employees were sent overpayment letters and were given 4 weeks to respond by accepting or challenging the amount or the validity of …