Confidential. Accessible. Here When You Need It.
The EFAP is a free, confidential service available 24/7 to support PIPSC members and their immediate families. Whether you're facing personal challenges, workplace stress, or just need someone to talk to, help is only a call or click away.
Professional Counselling
Health & Wellness Resources
Family & Relationship Support
Workplace & Career Support
Legal & Financial Guidance
Who can use the EFAP?
EFAP services are available to:
- All eligible PIPSC members
- Their spouses or common-law partners
- Dependent children
Core Public Administration & other Federal Agencies
Most employers in the Core Public Administration (CPA) and Federal Agencies have contracted Health Canada to provide the EFAP. Calls to this EFAP are answered in English and French by professional counsellors, psychologists, or social workers. They are trained to provide counselling sessions by phone. They can also assist you in finding a mental healthcare professional in your community. Members of the Public Service Healthcare Program have access to $2,000 in coverage for a mental healthcare provider.
Some employers in the CPA and Federal Agencies offer an EFAP from another provider or offer a second EFAP program. These programs may offer additional services to assist you with your legal, financial, and personal well-being.
Members of the Core Public Administration & other Federal Agencies can search by department.
PIPSC members at other employers
Most other employers offer EFAP services through Morneau Shepell, Homewood Health, or another provider. While services vary by employer and provider, they always include a confidential telephone counselling and referral service. Many providers offer additional wellness and support services to assist you with your legal, financial, and personal well-being.
For information on EFAPs for PIPSC members at other employers please contact your employer’s human resources department.