On behalf of our members, the Institute continues to express our very serious concerns with the new Phoenix pay system and to urge the government to fix the system as quickly as possible. The government has acknowledged these concerns and insists there are steps in place to resolve them as outlined.

We encourage members who have an issue with their pay to submit all requests by email to the Pay Centre, along with the required Pay Action Request (PAR) Form. If a request is received without this form or mandatory fields are not completed, it will be rejected by the system automatically and returned to the sender.

To request a status of a Phoenix case that was previously submitted, please complete the Phoenix Case Status Request form.

In the event that your pay issue is not resolved, we encourage you to contact your local Employment Relations Officer (ERO) in the regional office nearest to you to help resolve the issue and access emergency or priority pay where the situation warrants.

On April 28, 2017, the Institute filed two policy grievances against the Employer on behalf of members. You can read more about these policy grievances here.

To help us keep the pressure on government to fix Phoenix, we encourage members to wear a “Fix Phoenix” button, available by contacting bettertogether@pipsc.ca.

21 July 2017
Fellow members,
17 July 2017
While the current government has been right to criticize the last one for laying off hundreds of compensation staff before it rolled out Phoenix, it’s the decisions around outsourcing such projects in the first place that demand a rethink.
13 July 2017
I am pleased to report that our initiative to recruit and train CSs to work on Phoenix is making good progress.  I made a strong case for building the government’s in-house capacity at my recent meeting with the Cabinet Committee of Ministers tasked with fixing the beleaguered Phoenix pay system.
29 June 2017
Last week I was invited to speak with the cabinet-level working group on Phoenix to discuss potential solutions to the Phoenix pay system. I brought to them a number of problems and possible solutions to help fix the disastrous Phoenix pay system. Public servants are still facing hardship and ongoing problems and we all desperately want to see relief and a solution soon.
6 June 2017
Next week, June 11-17, is National Public Service Week (NPSW). Since 1992 it’s been an occasion to recognize and celebrate the contributions Canada’s public service professionals make to society. The Professional Institute supports this celebration of our members’ accomplishments. In fact, we first proposed it.
2 June 2017
“Today’s update by Deputy Minister Lemay indicates that the government has again failed to plan ahead -- this time for entirely predictable increases in the numbers of employee payroll adjustments needed to implement new collective agreements,” said PIPSC Vice President Steve Hindle.
26 May 2017
The announcement this week that the federal government will temporarily hire an additional 200 staff, invest a further $142 million over three years, and introduce even more measures to expedite fixing Phoenix is welcome, if long overdue, news.
5 May 2017
After defending literally hundreds of individual member grievances related to the Phoenix pay system and lobbying the government for many months with no permanent fix in sight, PIPSC has today filed policy
28 April 2017
Representatives from several public service unions reacted cautiously yesterday to the creation of a government working group to tackle the Phoenix pay system.
27 April 2017
The announcement today that the federal government will reallocate $140 million over two years to ensure federal employees affected by the Phoenix payroll system are properly paid is a welcome, if long overdue, commitment to fix Phoenix once and for all, says the Professional Institute of the Public Service of Canada (PIPSC).
26 April 2017
Dear Members,
5 April 2017
PIPSC President Debi Daviau’s comments on today’s technical briefing regarding the Phoenix Pay system and news suggesting that performance payments may have been awarded to department executives overseeing the system
22 March 2017
The federal government announcement that it is investing $529.9 million more to crack down on tax evasion and avoidance by hiring new auditors is good news for tax fairness, but the government’s much-heralded “innovation” budget is lacking in needed, strategic investments in more science staff, says the Professional Institute of the Public Service of Canada (PIPSC).
2 March 2017
Last Friday marked the ‘sad’ first anniversary of the Phoenix pay system’s implementation. The first year of Phoenix can only be characterized as an abject failure. It has meant prolonged anxiety and pay problems for federal public service professionals across the country.
23 February 2017
On the first anniversary of Phoenix, the three largest federal public service unions are urging the government to include a $75 million Phoenix contingency fund in the upcoming federal budget.
22 February 2017
The Public Service Alliance of Canada (PSAC), the Professional Institute of the Public Service of Canada (PIPSC), and the Canadian Association of Professional Employees (CAPE) will hold a joint press conference to mark the first anniversary of Phoenix and make an announcement.
22 February 2017
Can you believe it? Friday Feb 24 marks the first anniversary of Phoenix’s implementation. A year of anxiety and problems for public service professionals and the government.
26 January 2017
Dear Members, We are pleased to share with you news that the Treasury Board is now directing all departments to issue salary advances to employees who are experiencing missing or reduced pay due to problems with the Phoenix pay system.
12 January 2017
The Professional Institute of the Public Service of Canada (PIPSC) is calling on the federal government to introduce a separate pay system to deal with the most serious Phoenix pay problems and ensure federal employees are properly paid.
11 January 2017
Professional Institute of the Public Service of Canada (PIPSC) President Debi Daviau will hold a press conference tomorrow on Parliament Hill about the Phoenix pay system’s ongoing problems and outline a key demand of the government.
22 December 2016
Dear Members, As we approach the end of the year I wanted to take the opportunity to update you about the Phoenix pay system and the steps PIPSC has taken to try and find immediate and lasting solutions to the fiasco we find ourselves in.
19 December 2016
Dear Members, Last week I had the opportunity to meet with Deputy Minister Simon Kennedy to speak with him about the Phoenix pay problems our members at Health Canada are facing.
1 December 2016
Collections Calls are not Legitimate
28 October 2016
As Monday, October 31 marks the government own deadline to finally fix the problems plaguing the Phoenix pay system’s, public service employees represented by the Public Service Alliance of Canada (PSAC), the Canadian Association of Professional Employees and the Professional Institute of the Public Service of Canada (PIPSC) will rally in downtown Ottawa to pressure officials into repairing the system once and for all.
27 October 2016
This month the Treasury Board announced the opening of a claims office to reimburse out-of-pocket expenses public servants have incurred due to problems with the Phoenix pay system.
27 October 2016
Dear National Capital Region members, Monday October 31st isn’t just Halloween, it’s the day the government promised to finally fix the Phoenix pay system’s bagful of problems.
27 October 2016
PIPSC is happy to announce that the Institute has been selected to take part in the Government of Canada’s independent review of Shared Services Canada, as a representative on Gartner Canada Co.’s panel of information technology (IT) experts.
5 October 2016
MEDIA ADVISORY :For Immediate Release OTTAWA, October 5, 2016 - Professional Institute of the Public Service of Canada (PIPSC) President Debi Daviau will be available for media interviews following today’s technical briefing on the Phoenix pay system.
16 September 2016
The Treasury Board has announced that a claims office will open this week to reimburse out-of-pocket expenses public servants have incurred due to problems with the Phoenix pay system.
15 September 2016
Dear Members,
9 September 2016
This month Canadian university, college and high school students return to classes, many of them to pursue studies towards a profession.
1 September 2016
This link will take you to an external website. Please note some employers may restrict access to external websites.
23 August 2016
Dear Members, The Phoenix pay system continues to pose major problems for our members in the federal government. PIPSC remains committed to looking for ways to assist individual members as well as to work with senior public servants and elected officials to find solutions.
9 August 2016
I haven’t been paid since I started.
4 August 2016
The union of public service professionals is offering help to students in the federal public service who are facing Phoenix pay problems.