Phoenix Pay System

On behalf of our members, the Institute continues to express our very serious concerns with the new Phoenix pay system and to urge the government to fix the system as quickly as possible.

On April 28, 2017, the Institute filed two policy grievances against the Employer on behalf of members. You can read more about these policy grievances here.

The signing of collective agreements and the implementation of new rates of pay has dramatically increased the volume of pay-related issues being referred to our Regional Offices.

As a result of this dramatic increase and ongoing technical issues with Phoenix, PIPSC is currently reviewing our practices to better serve affected members. Until new changes are implemented, we encourage members to follow the steps below in relation to all pay-related issues, including retroactive pay issues stemming from the implementation of new collective agreements:

  1. Continue to raise all pay-related issues with your managers and to follow the steps outlined on the Employer’s website.
  1. If you have an issue with your pay, including back pay, notify your manager and complete the required Phoenix Feedback Form. Be sure to identify under Step 1 that you are missing pay, and to select the most applicable drop-down menus in Step If a form is missing information, it will be automatically rejected!
  1. If you require emergency or priority pay, ask your manager for help in completing a request for emergency salary advance / priority pay through your Department.
  1. To request an update on a Phoenix case that was previously submitted, complete the Phoenix Case Status Request form.
  1. If your pay stub does not provide clear or complete pay information, use your Intranet-based Compensation Web Applications, which have additional pay information not included on pay stubs. Members are also encouraged to review the Public Service Pay Centre’s guidance site.
  1. In the event that you are not receiving any pay, or if you experience difficulties getting the employer to process your emergency/priority pay request, we encourage you to contact your local Employment Relations Officer in the regional office nearest to you to help access emergency or priority pay, as the situation warrants. (PIPSC also offers loans to members especially hard hit by Phoenix. To find out more click here.)

Help us keep the pressure on government to fix Phoenix. Wear a “Fix Phoenix” button, available by contacting bettertogether@pipsc.ca.

1 September 2017
For Immediate Release Labour Day 2017: Labouring to Fix Phoenix
23 August 2017
Summer may be coming to an end but the problems with Phoenix continue to plague public servants. Although it would be overly optimistic to suggest a fix is imminent, we are seeing some progress.
21 August 2017
Problems caused by the Phoenix pay system debacle persist this summer. Here is a brief account of the situation.
21 July 2017
Recently, I sent an opinion piece to the Globe and Mail about our members’ ongoing problems with the Phoenix pay system and what I consider to be one of the root causes of the debacle: outsourcing.
17 July 2017
While the current government has been right to criticize the last one for laying off hundreds of compensation staff before it rolled out Phoenix, it’s the decisions around outsourcing such projects in the first place that demand a rethink.
13 July 2017
I am pleased to report that our initiative to recruit and train CSs to work on Phoenix is making good progress.  I made a strong case for building the government’s in-house capacity at my recent meeting with the Cabinet Committee of Ministers tasked with fixing the beleaguered Phoenix pay system.
29 June 2017
Last week I was invited to speak with the cabinet-level working group on Phoenix to discuss potential solutions to the Phoenix pay system. I brought to them a number of problems and possible solutions to help fix the disastrous Phoenix pay system. Public servants are still facing hardship and ongoing problems and we all desperately want to see relief and a solution soon.
6 June 2017
Next week, June 11-17, is National Public Service Week (NPSW). Since 1992 it’s been an occasion to recognize and celebrate the contributions Canada’s public service professionals make to society. The Professional Institute supports this celebration of our members’ accomplishments. In fact, we first proposed it.
2 June 2017
“Today’s update by Deputy Minister Lemay indicates that the government has again failed to plan ahead -- this time for entirely predictable increases in the numbers of employee payroll adjustments needed to implement new collective agreements,” said PIPSC Vice President Steve Hindle.
26 May 2017
The announcement this week that the federal government will temporarily hire an additional 200 staff, invest a further $142 million over three years, and introduce even more measures to expedite fixing Phoenix is welcome, if long overdue, news.
5 May 2017
After defending literally hundreds of individual member grievances related to the Phoenix pay system and lobbying the government for many months with no permanent fix in sight, PIPSC has today filed policy
28 April 2017
Representatives from several public service unions reacted cautiously yesterday to the creation of a government working group to tackle the Phoenix pay system.
27 April 2017
The announcement today that the federal government will reallocate $140 million over two years to ensure federal employees affected by the Phoenix payroll system are properly paid is a welcome, if long overdue, commitment to fix Phoenix once and for all, says the Professional Institute of the Public Service of Canada (PIPSC).
26 April 2017
Dear Members,
5 April 2017
PIPSC President Debi Daviau’s comments on today’s technical briefing regarding the Phoenix Pay system and news suggesting that performance payments may have been awarded to department executives overseeing the system
22 March 2017
The federal government announcement that it is investing $529.9 million more to crack down on tax evasion and avoidance by hiring new auditors is good news for tax fairness, but the government’s much-heralded “innovation” budget is lacking in needed, strategic investments in more science staff, says the Professional Institute of the Public Service of Canada (PIPSC).
2 March 2017
Last Friday marked the ‘sad’ first anniversary of the Phoenix pay system’s implementation. The first year of Phoenix can only be characterized as an abject failure. It has meant prolonged anxiety and pay problems for federal public service professionals across the country.
23 February 2017
On the first anniversary of Phoenix, the three largest federal public service unions are urging the government to include a $75 million Phoenix contingency fund in the upcoming federal budget.
22 February 2017
The Public Service Alliance of Canada (PSAC), the Professional Institute of the Public Service of Canada (PIPSC), and the Canadian Association of Professional Employees (CAPE) will hold a joint press conference to mark the first anniversary of Phoenix and make an announcement.
22 February 2017
Can you believe it? Friday Feb 24 marks the first anniversary of Phoenix’s implementation. A year of anxiety and problems for public service professionals and the government.
26 January 2017
Dear Members, We are pleased to share with you news that the Treasury Board is now directing all departments to issue salary advances to employees who are experiencing missing or reduced pay due to problems with the Phoenix pay system.
12 January 2017
The Professional Institute of the Public Service of Canada (PIPSC) is calling on the federal government to introduce a separate pay system to deal with the most serious Phoenix pay problems and ensure federal employees are properly paid.
11 January 2017
Professional Institute of the Public Service of Canada (PIPSC) President Debi Daviau will hold a press conference tomorrow on Parliament Hill about the Phoenix pay system’s ongoing problems and outline a key demand of the government.
22 December 2016
Dear Members, As we approach the end of the year I wanted to take the opportunity to update you about the Phoenix pay system and the steps PIPSC has taken to try and find immediate and lasting solutions to the fiasco we find ourselves in.
19 December 2016
Dear Members, Last week I had the opportunity to meet with Deputy Minister Simon Kennedy to speak with him about the Phoenix pay problems our members at Health Canada are facing.
1 December 2016
Collections Calls are not Legitimate
28 October 2016
As Monday, October 31 marks the government own deadline to finally fix the problems plaguing the Phoenix pay system’s, public service employees represented by the Public Service Alliance of Canada (PSAC), the Canadian Association of Professional Employees and the Professional Institute of the Public Service of Canada (PIPSC) will rally in downtown Ottawa to pressure officials into repairing the system once and for all.
27 October 2016
This month the Treasury Board announced the opening of a claims office to reimburse out-of-pocket expenses public servants have incurred due to problems with the Phoenix pay system.
27 October 2016
Dear National Capital Region members, Monday October 31st isn’t just Halloween, it’s the day the government promised to finally fix the Phoenix pay system’s bagful of problems.
27 October 2016
PIPSC is happy to announce that the Institute has been selected to take part in the Government of Canada’s independent review of Shared Services Canada, as a representative on Gartner Canada Co.’s panel of information technology (IT) experts.
5 October 2016
MEDIA ADVISORY :For Immediate Release OTTAWA, October 5, 2016 - Professional Institute of the Public Service of Canada (PIPSC) President Debi Daviau will be available for media interviews following today’s technical briefing on the Phoenix pay system.
16 September 2016
The Treasury Board has announced that a claims office will open this week to reimburse out-of-pocket expenses public servants have incurred due to problems with the Phoenix pay system.
15 September 2016
Dear Members,
9 September 2016
This month Canadian university, college and high school students return to classes, many of them to pursue studies towards a profession.
1 September 2016
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