Information about the Phoenix pay system claims office

This month the Treasury Board announced the opening of a claims office to reimburse out-of-pocket expenses public servants have incurred due to problems with the Phoenix pay system.

Claim forms and Frequently Asked Questions are available on the Treasury Board website, as well as other Phoenix-related information.


It has come to our attention that Departments are asking claimants to sign a release form which could affect their future right to grieve in relation to out-of-pocket expenses. Members should be advised that the release form should be signed only where they are satisfied that the agreed upon amount reflects the entire claim of the member relating to out-of-pocket expenses.

As always, if you have any questions or concerns please call your regional office to speak to one of our Employment Relations Officers. PIPSC will work to file grievances if we are unhappy with the settlements offered. We will continue to raise issues, such as this form, in forums such as the joint union-management committee on Phoenix.