Fellow AV Group members:
The deadline for the Employer to process your retroactive pay is August 26, 2017. Some, but not all, AV Group members have already received it. In all cases, be assured that the Institute is ready to use every means at its disposal to ensure that you receive the complete, accurate amount you are are owed.
A majority of the processing of retroactive pay requires manual intervention in the Phoenix system. While the Employer believes most members will receive the correct amount by the August 26th deadline, it remains possible that some may not. If you have not received any of your retroactive pay by then, you should immediately report the problem to your supervisor, fill out a Phoenix Feedback Form (available at https://www.tpsgc-pwgsc.gc.ca/remuneration-compensation/paye-centre-pay/retroaction-phenix-phoenix-feedback-eng.html?wbdisable=true) and contact your ERO about filing a grievance. If you have received some of your retroactive pay but believe it was not the full amount and/or believe it was processed incorrectly, you should also report the problem to your supervisor, complete the Phoenix Feedback Form and then wait for the next two (2) pay periods to see if your situation is rectified. If the situation is not resolved by then, you should contact your ERO to discuss the possibility of filing a grievance.
Treasury Board advises that detailed pay information will soon be available on the Compensation Web Application (CWA), hopefully by the end of August. Employees will be able to access details of their pay which are not currently available on their pay stub. Until the revised site is available, employees looking for details on their pay calculation can contact the CWA Service Desk by phone at 1-855-634-2358, or by email at TPSGC.AWRAIDE-CWAHELP.PWGSC@tpsgc-pwgsc.gc.ca
Your AV Group Bargaining Team